Training & Enablement Specialist

Who We Are: 

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

The Training & Enablement Specialist partners with business stakeholders to improve performance, readiness, and adoption through effective learning and enablement solutions.

This role independently leads discovery efforts, analyzes business needs, recommends enablement approaches, and manages learning initiatives from planning through delivery. The Specialist serves as a trusted partner to stakeholders, translating complex processes, systems, and ways of working into practical learning experiences that help associates succeed.

Working closely with the Training & Enablement team, this individual supports onboarding, business transformation, technology implementations, process change initiatives, and continuous learning programs across North America.

MAJOR ACCOUNTABILITIES:

Business Partnership & Discovery

• Partner with stakeholders and subject matter experts to understand business goals, workflows, challenges, and enablement needs.
• Analyze requests and recommend the most effective enablement approach, recognizing when solutions beyond training may be needed.
• Define target audiences, learning objectives, success measures, and readiness requirements.
• Build strong partnerships across business and technology teams and serve as the primary enablement contact for assigned initiatives.
• Provide recommendations that support adoption, performance improvement, and successful business outcomes.

Learning Design & Content Development

• Design and develop learning solutions including eLearning, instructor-led training, job aids, videos, facilitator guides, communications, and performance support resources.
• Translate complex business processes, systems, and technical concepts into clear, practical, learner-centered experiences.
• Apply adult learning principles and instructional design best practices to improve learner engagement and knowledge retention.
• Maintain and continuously improve learning content based on business changes, learner feedback, and performance data.

Digital Adoption & Workflow Enablement

• Design and maintain in-app guidance, walkthroughs, tooltips, and workflow-based learning experiences.
• Partner with business and technology teams to embed learning into the flow of work.
• Evaluate user feedback and adoption data to identify opportunities for continuous improvement.
• Support digital adoption strategies that drive user confidence, productivity, and sustained behavior change.

Project Management & Execution

• Manage multiple learning and enablement initiatives simultaneously, including planning, scoping, stakeholder alignment, timelines, risks, and deliverables.
• Coordinate reviews, approvals, testing, communications, and launch activities.
• Track progress and communicate status, dependencies, and recommendations to stakeholders.
• Ensure solutions are delivered on time, meet quality standards, and align with business objectives.

Training Delivery & Business Readiness

• Facilitate learning experiences, workshops, and training sessions when needed.
• Support business readiness, pilot, testing, and rollout activities for process and technology initiatives.
• Partner with project teams to prepare associates for new ways of working.
• Measure learning effectiveness, adoption, and learner feedback to identify opportunities for improvement.

REQUIREMENTS FOR SUCCESS

• Bachelor's degree or equivalent work experience.
• Experience in Learning & Development, Training, Enablement, Business Operations, Change Management, or a related field.
• Experience leading stakeholder discussions, gathering requirements, and translating business needs into practical solutions.
• Strong communication, facilitation, presentation, and stakeholder management skills.
• Strong project management, organization, and prioritization abilities.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft 365 applications.

Boston, MA 80 Guest Street Only Pay Range: $70,600.00 - $90,500.00 - $110,400.00 Annual (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Regular Associate Benefits 

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced “Work from Anywhere” (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran, or any other protected status.