Role Summary
Develop and deliver training that equips customer facing colleague to communicate product benefits and Pfizer’s pro-innovation and pro-patient, supporting broader patient and provider reach and improved patient outcomes.
The CET Training Manager reports to the CET Training Lead – EMAsia & MERA Hub.
Partner with global, regional and local stakeholders to address affiliate training needs in line with EM CET strategy.
Drive change and align training practices across EM while maintaining local training service continuity.
Represent CET to colleagues and business stakeholders, implementing global strategies in the assigned market.
Collaborate with above-market CET teams, the Vietnam/Thailand cluster Commercial team and local stakeholders.
Role Responsibilities
- Engage key stakeholders in Thailand/ assigned country including Country Manager, Category Lead, Customer Engagement Lead, People Experience, etc to provide consultation for organizational learning strategy and priorities
- Lead the development of responsible market training plan ensuring business requirements are met through development and execution of customer facing colleague training services that are efficient and valued in alignment with Go to Market Excellence
- Delivery of in-scope training programs, projects and initiatives that addresses business needs and priorities. Master the application of multiple delivery modalities to effectively deliver training programs that address identified capability needs within budget.
- Effectively engage with Business Unit clients to define and deliver learning initiatives that have quantifiable value and impact. Work closely with a marketing team to understand a promotion strategy and then incorporates this strategy into the training program for CFC. Coordinate brand trainings with subject matter experts (Medical and Marketing).
- Deliver live instructor-led learnings agnostic to topic (primary focus Customer Facing role Skills and Tools/Therapeutic Area/ Product Knowledge)
- Establish regular touch points to discuss field coaching observations and accordingly build/implement the appropriate training sustainability solutions.
- Drive the change management of Pfizer ecosystems (tools and processes) to EM standards in conjunction with the BU heads and other CLT stakeholders.
- Make use of training evaluation tools and partner with the business to discuss training metrics, outcomes and generate insights for continuous improvement.
- Ensure compliance of training content/activities and approval system is followed with the proper documentation in place. Monitor the adherence to streamlined local review and approval of learning materials
- Track training Interventions using multiple modalities and tools (Face-to-face, Virtual, Social Learning, Micro-Learning, etc.)
- Collecting and providing country specific learnings and performance metrics that support continuous improvement
- Seeks opportunities to streamline Training delivery. Set performance standards and establish/document training certification process to ensure all trainees are certified on critical capabilities that enable them to manage successful customer facing interactions.
- Contribution to the EM & Global Training strategyProvide local market insights to the global and EM learning strategy teams to ensure the global offering meets the complex local requirements.Contribute to the development of the training Operating Plan to agree key training priorities in line with the business needs, and secure budget.Secure alignment of the local training activities to the EM training strategy.
Qualifications
- Bachelor's degree required as a minimum
- Min. 5 years of professional experience. Min 5 years in function or transferable experience.
- Sales and marketing experience would be preferable.
- Candidates should be based in the Bangkok.
- Evidence of successful cross-functional & cross-cultural working and ability to collaborate
- Evidence of a Leadership style that results in a positive impact on colleagues at all levels and disciplines
- Experience of presenting and working at a BU Leadership level or Regional and Global Brand team level
- Proven track record in change management and strategic leadership with evidence of problem solving and decision making to positively impact business results
Skills and Knowledge
- Strong knowledge in Thailand pharma industry and digital trend
- Demonstrated training delivery, strong facilitation and collaboration skills, or transferable experience
- Strong analytical skills, ability to analyze information, ability to synthesize problems and develop innovative solutions and strategies.
- Excellent communication and stakeholder management skills (both face-to-face and virtual environment)
- Proficient in project management skills. Proven ability to drive execution of strategies.
- Proficient in common technical tools and Training platform
- Language skills: fluent in Thai and English
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
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