Training Specialist

Department: Transportation Department

Salary: $73,675.00 - $105,906.94 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The Charlotte Department of Transportation (CDOT) Training Specialist is responsible for developing, implementing, coordinating, and evaluating employee training programs with an emphasis on workplace safety, compliance, and employee development. This position will work collaboratively with department leadership, supervisors, and the Organizational Development & Learning (ODL) division of the Human Resources Department to ensure employees receive the knowledge and skills necessary to perform their jobs, safely, efficiently, and in accordance with workplace policies.

Other duties include providing training and facilitation for a multi-skilled workforce, on-the-job training for assigned employees, and developing course curriculums and a broad range of training to support the organizational needs. This position requires a strong technical and professional background in training and development with a proactive mindset, attention to detail, and optimal time management behaviors that allow strong performance in a fast-paced environment.

This position primarily works office hours Monday through Friday and may require standing for extended periods while conducting training.

Major Duties and Responsibilities:

• Facilitate CDOT new hire orientation and onboarding activities for new hires to ensure consistent practices for all newly hired employees. 
• Guide the CDOT Connects Program for new employees 
• Coordinate new employee orientation and onboarding related to safety policies, procedures, and operational expectations.
• Coordinate the Lunch with Leaders Program.
• Develop and maintain annual training plans to ensure compliance with organizational and regulatory requirements.
• Coordinate with CDOT Safety Manager and staff to identify training and support needs related to safety programs and technology enhancements.
• Conduct safety trainings for CDOT CMGC staff covering topics such as:
  • Hazard recognition
  • Fall protection
  • Heat illness prevention
  • Emergency response

• Evaluate training effectiveness through testing, observations, audits, and employee feedback.
• Identify training gaps and recommend improvements
• Coordinate outside vendors and instructors for specialized training
• Develop training manuals, job aids, standard operating procedures, presentations, videos, and other instructional materials.
• Monitor certification and license expiration dates and coordinate refresher training.
• Prepare reports regarding training completion, compliance metrics, and performance.
• Participate in departmental committees and continuous improvement initiatives.
• Perform other related duties as assigned.

Knowledge, Skills & Abilities:

• Ability to establish and maintain effective and professional working relationships with all CDOT Staff and external contacts.
• Qualified to recognize problems, identify solutions, and resolve conflicts. 
• Ability to manage day-to-day activities of multiple assigned projects, communicate status updates, and proactively identify changes in the scope of work to ensure appropriate planning measures are taken to assess impact. 
• Strong presentation and facilitation skills.
• Ability to communicate effectively with employees at all organizational levels. 
• Knowledge and experience working in human resources, training and workforce development best practices, policies, and procedures
• Knowledge of OSHA regulations and occupational safety best practices.
• Knowledgeable of instructional design methodologies and adult learning concepts. 
• Ability to communicate effectively with employees at all organizational levels.
• Possess great attention to detail.
• Knowledge of principles/practices of team member development and training 
• Ability to analyze complex issues and prepare/implement recommendations/decisions 
• Ability to exercise critical thinking skills and perform strategic planning 
• Knowledge of best practices related to adult education and employee development 
• Occasional lifting of training equipment and materials up to 30 pounds
• Occasional evening or weekend work may be required

Minimum Qualifications:

• Bachelor’s degree in Occupational Safety & Health, Construction Management, Human Resources, Education, Business Administration, or related field; and three (3) years of related work experience
• Master's Degree and one (1) year of related work experience
• Three to five years of experience developing and delivering employee training
• Experience in conducting workplace safety training
• Experience maintaining training records and compliance documentation

Preferred Qualifications:

• Experience with work-zone safety in public infrastructure projects
• Experience conducting safety audits and incident/root-cause investigations
• Experience working in public works, transportation, construction, utilities, manufacturing, or municipal environment
• OSHA 30-Hour General or Construction Industry certification
• Certified Safety Professional
• Certified Professional in Training Management
• Experience with Learning Management Systems
• First Aid/CPR/AED Instructor certification

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.