Business Process Analyst – AI Enablement & Change
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the role and team:
- Career Professional Individual Contributor (IC3 / IC4 equivalent)
- Experienced, fully qualified professional with a strong foundation in business process analysis.
- Operate independently on problems of diverse scope with minimal supervision.
- The Business Process Analyst – AI Enablement & Change supports the adoption and effective use of enterprise AI solutions across FIS Client Office organizations, including Delivery, Support, and Managed Services.
- This role focuses on analyzing, improving, and integrating business processes while working closely with teams and designated change champions to embed AI-enabled ways of working into day‑to‑day operations. The analyst balances hands‑on process work with change enablement, education, and continuous improvement to help teams get the most value from existing AI capabilities.
What you will be doing
- Analyze, document, and improve business and systems processes, incorporating AI-enabled capabilities where appropriate.
- Support AI adoption initiatives by partnering with change champions and operational teams.
- Diagram, evaluate, and recommend improvements to existing end‑to‑end processes.
- Participate in and facilitate cross‑functional workshops and working sessions.
- Develop and maintain process metrics to measure performance and improvement impact.
- Collect and analyze data to identify root causes of operational and process issues.
- Support quality improvement and re‑engineering efforts aligned to performance gaps.
- Assist with training, documentation, and knowledge‑sharing related to new processes and AI usage.
- Monitor adoption and provide feedback to improve usability, clarity, and effectiveness.
- Perform cost and benefit analyses to support prioritization decisions.
- Communicate project status, risks, and outcomes to stakeholders.
- Stay current on internal and external best practices in process improvement and AI enablement.
- Perform other related duties as assigned
What you bring
- This is a career‑level professional role for a highly skilled Business Process Analyst who works on medium to high‑complexity initiatives.
- Develops large and/or complex process solutions requiring detailed analysis and research.
- Works on multiple projects concurrently, frequently serving as a project lead or subject matter expert.
- Engages across multiple Client Office functions and business segments.
- Coaches and mentors junior Business Process Analysts as needed.
- Exercises independent judgment with wide latitude on complex assignments.
- Typically requires 6+ years of demonstrated business process analysis or consulting experience.
- Experience serving as the business process lead on at least one large or multi‑month initiative.
What we offer you
- A work environment built on collaboration, flexibility, and respect
- Competitive salary and an attractive range of benefits designed to support your lifestyle and wellbeing (including private healthcare, 27 days of vacation, hybrid work model, etc.)
- Opportunities to shape cutting-edge AI solutions and influence the future of enterprise technology.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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