About Towne 

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn. 

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Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $18.50 per hour.

Work Schedule: The work schedule for this position is Monday-Friday 12:30pm-8:30pm.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

SUMMARY

The dispatcher orchestrates the coordination for all transportation services to the client and their guests/patients. Under the direction of the Transportation Manager, the Dispatcher has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Dispatcher is not a manager; however they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the Transportation Manager, provide the facts of the matter and seek instruction for how to proceed.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

• Ensures the guest/patient service experience is delivered consistently on all shifts. Understands the client’s service standards and effectively integrates Towne Park’s standards to complement them. Dispatches vehicles in alignment with routes and schedules to meet the needs of clients. Communicates and informs drivers of operational issues, client complaints and safety concerns. - 35%
• Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of client financial and identifying information. Must be able to assist guests/patients with entering and exiting the vehicle. May be required to use specialized equipment such as wheelchair lifts. Must effectively handle complaints and sensitive passenger inquiries. Maintains accuracy and composure while under pressure. - 35%
• Maintains a detailed schedule for providing dispatching services. Maintains accurate and complete documentation of transportation records for specific site to include complete driver’s trip sheet/ vehicle log book and deadline forms. Creates complete written orders for all dispatched vehicles. Operates office equipment including two-way radios, computers and supporting word processing, spreadsheets, Tom Tom System, and database application. - 30%

The total amount of time for all functions of the job - 100%

QUALIFICATIONS

Education:

• High school diploma or general education degree (GED)

Required Licensure, Certification, etc.:

• Must complete the Wheelchair Safety Training course provided by Towne Park as applicable

Work Experience:

• One to three months related experience and/or training;
• Customer service experience preferred

Knowledge:

• Dispatcher must understand ADA as it relates to public transportation
• Dispatcher must understand methods and techniques of dispatching commercial passenger vehicles
• Must be knowledgeable of Department of Transportation regulations
• Must be knowledgeable of state specific transportation regulations
• Must use dispatching technique with the use of two-way radio systems
• Must know how to use Maps and GPS systems
• Basic knowledge of Microsoft Excel and Word

Skills:

• Ability to perform addition, subtraction, multiplication, division and percentages
• Must be able to understand 24 hour and military time systems
• Must be able to read and write in English language
• Must be able to communicate via telephone and/or radio in English
• Must be able to read, write and comprehend simple instructions, short correspondence and memos
• Must be able to effectively present information in one-on-one and small group situations to guests, clients/patients and other associates

SCOPE         

Authority to Act:

• Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility:

• The employee has control over resources available only.

WORKING CONDITIONS & PHYSICAL DEMANDS                                         

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.

Travel

Travel of up to 10% may be required.

ACKNOWLEDGEMENT AND ACCEPTANCE

I understand that every effort has been made to make this job description as complete as possible.  However, it in no way states or implies that these are the only duties that I will be required to perform.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position.  I accept that at any time there may be modifications or changes to the above job description.