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Job Title
Transportation Logistics Specialist
Location
East Cleveland
Facility
Stephanie Tubbs Jones Family Health Center
Department
Transportation and Fleet Services-Operations
Job Code
U10007
Shift
Days
Schedule
7:00am-3:00pm
Job Summary
Job Details
Cleveland Clinic’s Stephanie Tubbs Jones Health Center provides the communities in and around East Cleveland with an easy way to receive healthcare, financial and social services all in one location. The Center focuses on the treatment of diabetes, hypertension, kidney failure, mental health, specialized care for women and children, primary care, preventative care, health education and specialty care.
The Transportation Logistics Specialist verifies appointment details and transportation program eligibility and coordinates ride scheduling and dispatch in a high-volume communications environment. The role interacts directly with patients, caregivers, clinical staff and transportation providers through phone, electronic platforms and in-person communication. Here, you will ensure transportation requests are scheduled, assigned and monitored efficiently as well as support a centralized dispatch model, promote operational consistency and contribute to timely, reliable service and an improved patient experience.
A caregiver in this position works Monday-Friday from 7:00AM – 3:00PM.
A caregiver who excels in this role will:
- Receive, prioritize, schedule and dispatch transportation requests in a fast-paced, high-volume environment.
- Monitor transportation schedules, vehicle availability, ride progress and service completion to support timely delivery and patient arrival.
- Coordinate transportation for patients, families, visitors and clinical departments and communicate status updates or service changes.
- Adjust dispatch assignments to respond to changing operational demands.
- Serve as a primary contact for transportation inquiries and provide customer service by phone, electronic platforms and in person.
- Assist patients and caregivers with transportation arrangements, address service concerns and escalate issues when appropriate.
- Schedule rides through Uber Health and other approved transportation resources after validating appointment details, eligibility and request requirements.
- Follow standardized centralized-dispatch procedures and collaborate with transportation staff, dispatchers, leadership, providers and clinical staff.
- Participate in cross-training and provide coverage across dispatch and transportation functions to maintain service continuity.
- Use transportation management systems, dispatch software, scheduling platforms, communication tools and Microsoft Office.
- Accurately document transportation requests, ride details and operational information and maintain data integrity.
- Support implementation and use of new technologies designed to improve efficiency and service delivery.
Minimum qualifications for the ideal future caregiver include:
- High School Diploma or GED
- Two years of experience in dispatching, call center operations, customer service, patient access, transportation coordination or healthcare operations
- Experience in a high-volume customer service environment
- Clear verbal communication, strong organization and the ability to prioritize and multitask in a fast-paced, high-volume environment
Preferred qualifications for the ideal future caregiver include:
- Healthcare transportation, patient transport, EMS dispatch, logistics, transportation operations, Uber Health and dispatch or transportation-management software experience
Physical Requirements:
- Ability to perform work in a stationary position for extended periods.
- Ability to travel throughout the Cleveland Clinic health system.
- Ability to travel to locations outside of the Cleveland Clinic health system.
- Ability to operate a computer and other office equipment.
- Ability to communicate and exchange accurate information.
- Ability to move items weighing up to 10 pounds.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.
