Job Description Summary
Who We Are & What We Do
We are a global life sciences solutions provider, delivering agile clinical trial and diagnostic services that help our customers navigate the complexities of life‑changing innovation.
With over 40 years of experience in custom kitting and clinical trial support, our Clinical Services team combines deep technical and regulatory expertise with a strong track record of delivering high‑quality products and tailored solutions that our customers trust.
Based in Chorley, our Equipment & Ancillaries team provides a truly global service, sourcing and supplying medical and laboratory equipment to meet the unique needs of each study. From single-site trials to complex, multi-country programmes, we ensure our customers have the right equipment, in the right place, at the right time, enabling them to focus on delivering successful clinical outcomes, wherever their trials take place.
How will you make an impact & Requirement
Role Mission
As a Transportation & Logistics Sr. Associate, you will play a critical role in ensuring the timely, compliant, and cost-effective movement of clinical trial equipment and materials across global supply chains. You will coordinate inbound shipments, manage customs and transportation requirements, and work closely with internal and external stakeholders to support exceptional service delivery and achieve operational performance targets.
Key Responsibilities
- Prepare import and transportation documentation for EU and Rest of World (ROW) shipments, ensuring compliance with customs, regulatory, and company requirements.
- Coordinate inbound transportation activities, arranging collections and transport bookings using the most efficient and cost-effective methods.
- Act as a key point of contact for clinical sites, carriers, freight forwarders, customs brokers, and internal stakeholders throughout the shipment lifecycle.
- Monitor and track shipments, proactively identifying and resolving delays to ensure on-time delivery and return of equipment.
- Provide accurate freight quotations, shipping costs, commercial invoices, and transportation information to internal and external customers.
- Liaise with Exporters of Record (EORs), customs agents, brokers, carriers, and freight forwarders to ensure smooth shipment execution.
- Maintain accurate shipment records within ERP systems, compliance files, and departmental tracking tools.
- Verify transportation and freight invoices, ensuring charges align with agreed quotations, contracts, and applicable rates.
- Manage shared mailboxes, ensuring enquiries are handled promptly, accurately, and in line with service level expectations.
- Escalate issues appropriately and communicate shipment status updates to stakeholders across the business.
- Support continuous improvement initiatives aimed at enhancing efficiency, compliance, and customer experience.
- Provide administrative and operational support to the wider logistics and supply chain team as required.
What We’re Looking For
We're looking for a proactive and detail-oriented logistics professional who thrives in a fast-paced, customer-focused environment. You will have strong transportation, customs, and shipment coordination experience, combined with excellent communication and problem-solving skills. This role is ideal for someone who enjoys managing multiple priorities while ensuring outstanding service and operational excellence.
Essential skills and experience:
- Previous experience in transportation, logistics, freight forwarding, import/export operations, or supply chain coordination is a plus
- Strong understanding of international shipping documentation, customs processes, and transportation requirements.
- Experience coordinating shipments across multiple regions, including EU and international destinations.
- Ability to manage multiple priorities and work effectively in a fast-paced operational environment.
- Strong attention to detail and commitment to accuracy when handling documentation and compliance records.
- Experience working with ERP systems, transportation management systems, or similar operational platforms.
- Excellent organisational and administrative skills.
- Strong communication and stakeholder manage ment skills, with the ability to collaborate across departments and with external partners.
- Experience tracking shipments, resolving transportation issues, and proactively communicating updates.
- Ability to work independently and use initiative to resolve operational challenges.
- Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
Desirable (but not essential):
- Experience within clinical trials, life sciences, healthcare, pharmaceutical, or medical device industries.
- Knowledge of customs regulations, import/export compliance, and Incoterms.
- Experience working with freight carriers, customs brokers, and global logistics providers.
- Familiarity with GDP (Good Distribution Practice) or other regulated supply chain environments.
- Experience supporting transportation cost analysis and freight invoice validation.
- Knowledge of ERP systems such as SAP or equivalent logistics platforms.
- Additional language skills.
- Exposure to continuous improvement initiatives within logistics or supply chain functions.
What We Offer
At Resonant, we’re more than a leading life sciences company,we’re a global team united by a shared purpose: the uncompromising pursuit of quality to help our customers move science forward.
When you join us, you become part of a growing global community of more than 850 dedicated professionals. In return for your skills, knowledge, and experience, we are committed to helping you thrive, offering access to high-quality learning, development, and career progression opportunities so you can reach your full potential.
This role is based on-site, with a requirement to work from the office for a minimum of 2 days per week to support close collaboration and operational effectiveness.
Our competitive reward package includes, following qualifying periods:
- Associate engagement activities and wellbeing initiatives
- Generous annual leave, plus an extra day off to celebrate your birthday
Join Us
Whether you bring a background in life sciences or proven operational expertise, this is your opportunity to be part of a collaborative, high-performing team making a real difference.
If you’re ready to take the next step in your career and help clients move their life science programmes forward with clarity and purpose—we’d love to hear from you.
Apply now and join Resonant.
