We’re looking for motivated, engaged people to help make everyone’s journeys better.
The position is responsible for maintaining production standards to meet customer’s requirements, which duties include scheduling, communication, productivity, labor controls and efficiency standards. Must ensure quality and customer service is maintained at the highest level on a daily basis.
Annual Hiring Range/Hourly Rate:
• $75,000 - $85,000 /Per Year
Benefits
- Paid time off
- 401k, with company match
- Company sponsored life insurance
- Medical, dental, vision plans
- Voluntary short-term/long-term disability insurance
- Voluntary life, accident, and hospital plans
- Employee Assistance Program
- Employee Discounts
- Free hot healthy meals for unit operations roles
Main Duties and Responsibilities:
- Coordinates services between the kitchen and drivers, while controlling activities on the receiving dock
- Creates assignments for team drivers and assignments to flights
- Checks dock area to ensure employees have all required equipment and that trucks leave according to schedule dock departure
- Creates labor forecasts
- Ensures all teams are catering correct aircraft and flights
- Ensures employees are in compliance with safety procedures
- Assists teams with late flights and equipment changes
- Responsible for getting information from other airlines for service
- Maintains radio contact with superintendent, meal planner and leads during operation.
Qualifications
Education:
- High School degree or GED required
- Some college preferred.
Work Experience:
- Must have 3-5 years of supervisory/management experience
- Experience with scheduling and forecasting labor preferred
- In-flight catering experience or experience in a high-volume food service industry highly desirable
- Must have strong and effective leadership skills and have successfully managed a staff of 20-30
- Current or previous labor relations experience is a plus.
Technical Skills: (Certification, Licenses and Registration)
- Ability to handle multiple tasks without losing priority
- Candidate should be comfortable with all levels of employees and have the ability to drive positive program change
- Must be innovative in making changes to the operation as needed to further improve the work environment and unit performance
- Basic computer skills required
- Possess strong organizational, analytical, communication and leadership.
- Valid Driver’s License
Language / Communication Skills:
Job Dimensions
Geographic Responsibility: Unit
Type of Employment: Full-time
Travel %: Up to 10%
Exemption Classification: Exempt
Internal Relationships: Unit employees
External Relationships: Customers
Work Environment / Requirements of the Job:
- Regularly stands, walks, bends, lifts, and moves intermittently during shifts of 10+ hour
- In a normal production kitchen facility there may be physical discomfort due to temperature and noise
- Ability to lift, push, pull or maneuver 50-75 lbs
- Ability to work outdoors 75-80% of the time
- Ability to work at heights at or above 50 feet.
Budget / Revenue Responsibility: (Local Currency)
Organization Structure
Direct Line Manager (Title): Dir, Transport or General Manager
Dotted Line Manager (Title, if applicable):
Number of Direct Reports: varies by unit size (up to 150+)
Number of Dotted Line Reports:
Estimated Total Size of Team: up to 150+
gategroup Competencies Required to be Successful in the Job:
- Thinking – Information Search and analysis & problem resolution skills
- Engaging – Understanding others, Team Leadership and Developing People
- Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
- Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
Excellence
- We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
- We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.
Passion
- Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
- We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.
Responsibility
- We care about what we do, and we understand the impact we have on others and the planet.
- We always look out for each other –creating a safe workplace environment is everyone’s responsibility.
Respect
- Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.
- We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
We anticipate that this job will close on:
10/27/2026
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If you want to be part of a team that helps make travel and culinary memories, join us!
