1. Transportation Process Planning & Optimization: Plan transportation strategies based on business needs, optimizing end-to-end processes including cargo collection, sorting, transit, and delivery. Streamline routes to minimize returns, establish standardized operating procedures, improve efficiency, and reduce costs. 2. Carrier & Resource Management: Evaluate and select high-quality carriers, implement performance assessment systems, and oversee daily operations to address anomalies. Integrate and allocate transportation resources, develop new channels, optimize routes and capacity configurations, and ensure service quality and timeliness. 3. Operations Monitoring & Problem Resolution: Monitor real-time transportation metrics (cost, efficiency, profit/loss) and establish risk alerts to address anomalies promptly. Analyze operational data to identify optimization opportunities, develop improvement plans, and ensure stable transportation operations. 4. Customer Service & Collaboration: Align with customer needs, manage end-to-end service cycles, and resolve complaints/claims. Coordinate internal teams and external partners to ensure seamless transportation processes, enhancing customer satisfaction and experience. 5. Team Management & Capability Building: Set team goals, delegate tasks, and provide training/guidance. Establish a talent development system to elevate team members’ professional skills and service awareness, ensuring efficient execution and sustainable growth of transportation operations.

【About JD.com】

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

【Our Global Business】

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.

Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International

【International Logistics】

JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. “JoyLogistics” and “JoyExpress” are JINGDONG Logistics’ international business brands.