We’re looking for motivated, engaged people to help make everyone’s journeys better.
The position is responsible for supervising employees (drivers and driver assistants) that coordinate services between the kitchen and drivers and controls activities on the dock.
Annual Hiring Range/Hourly Rate:
Benefits, US
- Company sponsored life insurance
- Medical, dental, vision plans
- Voluntary short-term/long-term disability insurance
- Voluntary life, accident, and hospital plans
- Employee Assistance Program
- Weekly pay for union employees
Free hot healthy meals for unit operations roles
Main Duties and Responsibilities:
- Ensures quality production standards are maintained for all accounts
- Responsible for obtaining control sheets and making assignments for team drivers to flights daily
- Checks dock area to ensure that employees have required equipment and that trucks leave according to scheduled dock departure
- Checks that all teams are catering correct aircraft and flights
- Ensures that all employees are in compliance with safety procedures and Airport Transport Authority badging requirements
- Works with management staff to improve performance of the unit
- Assists teams with late flights and equipment changes
- Responsible for getting information from airlines on service requirements and updates
- Maintains radio contact with Operations Manager, meal planer and leads during operation
- Conducts regular checks of the kitchen to ensure no equipment was left behind after flights leave the kitchen
- Responsible for security and proper transportation of galleys and maintaining cleanliness of vehicles
- Responsible for safety, quality and compliance with customer specifications and regulatory requirements and company policies and procedures.
- Ensures specifications, airline diagrams, and other standards are accurate according to the airline specifications.
- Ensures that all products are coded according to Gate Gourmet procedures.
- Works with maintenance staff to ensure preventive maintenance of machinery and fleet according to schedules, reports maintenance and repair issues in timely manner.
- Maintains Company policies and procedures as well as specification books for airline customers
- Maintains all financial goals related to material, productivity, overtime, and labor goals
- Prepares management reports (ex. attendance, HAACCP and labor) as required.
- Responsible for supervising drivers and driver assistants
- Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.
- Manages work flow balancing - - the division of responsibilities amongst employees on each shift including assignment of responsibilities and workstations.
- Manages daily manpower planning including assignment of responsibilities and workstations.
- Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
- In conjunction with department leaders determines number of employees needed by shift
- Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
- Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
- Monitors daily manpower planning and schedules employees.
- Responsible for employee retention and reducing employee turnover.
- Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).
- Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
- Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.
- (note: this should only apply to OP73 and OP78) Ensures employees complete all company required training including but not limited to ServSafe
- Compliance with all company required policies, procedures and processes including but not limited to required training
Qualifications
Education:
- High School Diploma or GED required.
- Associates degree preferred.
Work Experience:
- 2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred
Technical Skills: (Certification, Licenses and Registration)
- Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees.
- Current or previous labor relations experience is a plus, but not required.
- Candidate must be comfortable with all levels of employees and have the ability to drive positive program change.
- Ability to train others required.
- Must have the ability to give negative and positive feedback to employees on a daily basis.
- Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities.
- Strong organizational, analytical, communication and leadership skills required.
- Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.
- Basic computer skills with working knowledge of Microsoft Office products required.
- Ability to obtain ServSafe Certification required.
- ServSafe Certified preferred
Language / Communication Skills:
- Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved
- Bi-lingual in English and Spanish/Chinese Mandarin/ Vietnamese/Hindi/Polish a plus.
Job Dimensions
Geographic Responsibility: USA
Type of Employment: Full-Time
Travel %: No
Exemption Classification: Exempt
Internal Relationships: TBD
External Relationships: TBD
Work Environment / Requirements of the Job: Normal work environment
Budget / Revenue Responsibility: USD
Organization Structure
Direct Line Manager (Title): Manager, Ops, Transport
Dotted Line Manager (Title, if applicable): N/A
Number of Direct Reports: Up to 80, average of 16 (union employees, Asst, Ops, Meal Bank)
Number of Dotted Line Reports: N/A
Estimated Total Size of Team: Up to 80
Gate Group Competencies Required to be Successful in the Job:
- Thinking – Information Search and analysis & problem resolution skills
- Engaging – Understanding others, Team Leadership and Developing People
- Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
- Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:
Excellence
- We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
- We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.
Passion
- Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
- We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.
Responsibility
- We care about what we do, and we understand the impact we have on others and the planet.
- We always look out for each other –creating a safe workplace environment is everyone’s responsibility.
Respect
- Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.
- We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
We anticipate that this job will close on:
11/22/2026
Please click here to view our North America Applicant Privacy Notice.
If you want to be part of a team that helps make travel and culinary memories, join us!
