About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
About this role
Carrier Commercial Services has an opening for an experienced Traveling Chiller Technician Service Manager. The Service Manager will work with a group of Operations Professionals and Union Field Technicians to efficiently execute planned maintenance, and installations of big commercial projects in an effort to exceed the expectations of our customers and meet revenue and margin targets. The ideal candidate should have a strong understanding of commercial air conditioning business including but not limited to relationship management, talent development, field operations, and safety.
This role will require the Service Manager to be in the field 60% of the time and 40% of the time in the office.
Key Responsibilities
Act as the primary customer-facing representative, embodying and promoting the Carrier brand.
Lead the hiring process for Data Center technicians, ensuring the selection of qualified candidates.
Oversee onboarding of new technicians, including safety orientation, training procedures, and provisioning of devices and equipment.
Serve as the union liaison, facilitating communication and maintaining positive relations between Carrier and union representatives.
Conduct job site safety inspections and organize quarterly safety meetings to reinforce safety culture.
Interact regularly with the master scheduler to ensure technician staffing needs are accurately met for each project.
Manage requests for tools, personal protective equipment (PPE), vehicles, and uniforms for field teams.
Maintain responsibility for fleet management, ensuring vehicles are properly assigned, maintained, and available.
Approve daily timesheets and travel requests for Data Center technicians.
Travel to Data Center sites to oversee operations and support field teams.
Forecast, monitor, and document financial performance against plan
Coordinate, prioritize and resolve issues encountered by the team.
Optimize the usage of manpower, standard time, equipment and energy to complete open work
Escalate critical/complex issues that will impact the business
Manage the team according to established programs and objectives
Implement, monitor, manage the quality of work
Respond to key customer complaints, carry out customer satisfaction investigations and ensure establishment of appropriate improvement plans
Required Qualifications
High school diploma or GED
10+ years of experience in commercial HVAC and/or in the service industry.
3+ years’ experience managing and or training field service teams, including union technicians, with a focus on performance and efficiency.
Ability to Travel
Preferred Qualifications
Bachelor’s degree in engineering, Information Technology, or a related technical field, or equivalent combination of education and relevant experience.
Expertise in startup and commissioning of industrial HVAC systems and understanding of data center reliability standards.
Strong technical knowledge of commercial HVAC systems, including diagnostics, controls, and maintenance.
Familiarity with safety standards, building codes, and compliance requirements.
Proven ability to build customer relationships and resolve issues effectively.
Proficient in ERP systems (e.g., SAP, Oracle), Microsoft Office, and dispatch tools
Skilled in budgeting, forecasting, and resource planning
Clear and confident communicator with all organizational levels
Flexible and hands-on, comfortable in both office and field environments
Pay Range
The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.Other Compensation
This position is entitled to short-term cash incentives, subject to plan requirements.Benefits
Employees are eligible for benefits, including:
Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 22 June 2026Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.