Treasury Management Application Support - 6+ Years of Experience – EMEA Shift – Pune Location
About the team
The FIS Enterprise Treasury Client Experience (CX) team provides product support to global clients using Quantum (FIS Treasury and Risk Manager - Quantum Edition). The team investigates functional and technical product issues, manages client communication, coordinates with internal resolver teams, and supports reliable day-to-day use of the Quantum application.
What you will be doing
- Own complex Quantum incidents and service requests from initial assessment through resolution, workaround, or effective hand-off, with clear accountability and timely updates.
- Investigate functional and technical issues using application behavior, logs, SQL queries, configuration details, interfaces, job status, and other available diagnostic evidence.
- Assess business impact and priority, manage escalations, and provide clear and accurate communication to clients and internal stakeholders.
- Provide product guidance across Quantum treasury workflows, including cash and liquidity management, payments, bank reconciliation, statements, accounting, reporting, interfaces, and related controls.
- Reproduce reported issues where possible, document findings, and coordinate with Product, Engineering, Professional Services, Hosting, Database, Network, and other resolver teams.
- Drive problem investigation and root cause coordination for recurring or high-impact issues, and convert findings into preventive actions, knowledge content, or support process improvements.
- Support client discussions, incident calls, product issue reviews, risk updates, and action tracking for assigned cases.
- Contribute to upgrade, release, testing, configuration, and post-change support activities as required.
- Maintain high-quality ticket updates, investigation notes, handovers, troubleshooting procedures, and knowledge articles.
- Work effectively across APJ, EMEA, and US stakeholder groups in a global support environment.
- Follow security, privacy, audit, and service management requirements while handling client information and production issues.
What you bring
Required experience and domain knowledge
- 6+ Yrs of Hands-on experience supporting a Treasury Management System.
- Relevant experience in product support, client services, treasury management, cash management, payments, banking, or financial application support.
- Working knowledge on SQL is preferred
- Working knowledge of treasury operations, including cash and liquidity management, payments, settlements, bank reconciliation, statements, accounting, and daily treasury controls.
- Basic working knowledge of key Quantum modules is advantageous, including Static Data Configuration; Cash Management (Cash Explorer); User Management; Pricing for Money Market and Bond instruments; Accounting Reporting (Accruals and Positions); Bank Import (Bank Statements and Balance Imports); and Accounting (General Ledger).
- Experience managing incidents, service requests, escalations, and problem investigations in an SLA-driven support environment.
- Experience communicating directly with global clients and explaining technical or functional issues in clear business language.
- Ability to work independently, prioritize competing client issues, and collaborate effectively as part of a global team.
Technical and operational skills
- Strong functional and technical troubleshooting skills for enterprise financial applications.
- Good working knowledge of SQL and relational database concepts, with the ability to analyze data.
- Ability to interpret application logs, interface status, job results, error messages, and configuration details.
- Understanding of application architecture, integrations, secure file transfer, and hosted or cloud environments.
- Experience with ServiceNow, Jira, or comparable service management and defect-tracking tools.
- Good documentation skills for ticket updates, client communication, handovers, troubleshooting guides, and KB articles.
- Knowledge of SWIFT messaging and ISO 20022 is advantageous where relevant to supported Quantum workflows.
Preferred Knowledge or Experience
- Experience with Quantum (FIS Treasury and Risk Manager - Quantum Edition) is strongly preferred or other product experience also good to have.
- Experience supporting global banks or corporate treasury clients is advantageous.
- ITIL Foundation, treasury, payments, SQL, cloud, or service management certification is advantageous.
- Experience contributing to knowledge management, automation, monitoring improvements, or support process improvement is preferred.
- Fluent written and spoken English.
What we offer you
- An opportunity to support global treasury clients using a leading FIS treasury solution.
- Learning and career development across product support, treasury, technology, and client service.
- Exposure to global clients and cross-functional teams.
- Health and family protection benefits, career mobility opportunities, learning offerings, and an adaptable home-office work model, subject to applicable company policies.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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