Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for managing complex/strategic product(s) and developing strategies across functional groups and within a product group. Key responsibilities include managing the full marketing cycle and financial responsibilities for specific product areas and driving innovative idea generation for the products under management. Job expectations include ensuring that the product management efforts are integrated with sales, technology, implementation, and servicing.
We are seeking a Director-level Product Manager to join the team responsible for business management of Bank of America’s U.S. Automated Clearing House (ACH) product. This product supports 40,000+ clients, processes over 280M transactions monthly, and generates $460M+ in annual revenue.
In this role, you will combine strategic leadership, product management, and risk oversight to drive innovation and ensure the continued growth and resilience of a critical payments product.
Key Responsibilities
• Provide strategic oversight of key components of the ACH product, including risk, controls, and client experience
• Lead risk management and compliance governance, including executive-level reporting and issue remediation
• Act as a senior ACH SME, supporting complex client engagements and high-impact issue resolution
• Influence and partner with senior stakeholders across sales, operations, risk, compliance, and technology
• Lead and prioritize product development roadmap initiatives, ensuring alignment with business and regulatory objectives
• Drive end-to-end ownership of product processes, ensuring scalability, control, and operational excellence
• Contribute to talent development and team leadership
Required skills:
• 10+ years of experience in product management, treasury management, or payments
• Demonstrated experience operating at strategic and execution levels simultaneously
• Strong knowledge of electronic payments and treasury services
• Proven ability to influence senior stakeholders and drive cross-functional initiatives
• Experience managing risk, controls, or regulatory-driven processes
• Strong verbal and written communication skills, with the ability to build relationship, influence partners and adapt messaging for technical and non technical audiences
• Proven ability to work effectively across multiple lines of business and functions, value diverse perspectives, and contribute to shared outcomes in a matrixed environment
• Advanced analytical, problem-solving, and organizational skills
• Proficiency in Excel, PowerPoint, and Word
• Bachelor’s degree required
Desired skills:
• Deep expertise in ACH and Nacha rules
• Leadership experience, including team mentorship or informal people leadership
• Experience managing large-scale, high-volume payment platforms
Ability to represent the bank in payment industry groups
Skills:
Leadership Development
Product Design and Development
Product Management
Project Management
Strategy Planning and Development
Innovative Thinking
Performance Management
Process Management
Relationship Building
Agile Practices
Business Acumen
Business Development
Oral Communications
Process Effectiveness
Shift:
1st shift (United States of America)Hours Per Week:
40Pay Transparency details
US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)Pay and benefits informationPay range$126,500.00 - $246,000.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.