Want to know if this job is worth applying to?
New York, New York, United States
Onsite
Not Available
Fora is the modern travel agency, empowering the next generation of entrepreneurs to build thriving travel advisory businesses. We're modernizing the $100B+ travel industry with AI woven through every part of the advisor's workflow, plus global supplier relationships, personalized training, and a vibrant community, all in one place. That's what lets advisors build businesses that scale, while their taste and service create trips no algorithm alone could plan. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time.
We're mission-driven and obsessed with our customers, and we believe humans and AI are both essential: the best work here comes from people and technology at their best, together. That's not just a philosophy about our product, it's how we build our team. Everyone at Fora gets hands-on with frontier AI tooling as part of the job. At Fora, you'll learn to be AI-fluent, with real experience applying AI to solve problems day to day, wherever you sit in the company.
Founded in 2021, Fora has grown to a team of 250+ full-time employees based in downtown New York City. In 2026, we closed a $60 million Series D led by Forerunner and Tactile Ventures, with continued backing from Thrive Capital, Insight Partners, and Heartcore Capital. We've been named a LinkedIn Top Startup (2024), one of Fast Company's Most Innovative Companies (2023 and 2025), and one of TIME's 100 Most Influential Companies (2026).
Come build something that hasn't existed before.
Fora is a community of independent travel advisors — and trust is the foundation that community runs on. When a situation needs attention, this role is the first human voice our advisors, clients, and partners hear. It has to be the right one.
This isn't a typical operational role. It sits at the forefront of three unique pillars: advisor communication, the operation behind it, and multi-party disputes. On any given day the work can run from tracking and communicating straightforward policy in line with our Community Guidelines to investigating chargebacks. Every day looks a little different.
It takes someone who can lead high-scale communication with empathy and precision, and who is operationally savvy enough to build the efficiency and reporting underneath it — energized by the case that doesn't have an obvious answer, and then ready to own the system that handles the next hundred.
One thing shapes every decision here: our advisors are independent business owners. Advisors are building real businesses on top of Fora, so these conversations carry weight — and landing them well is some of the most satisfying work here. Done well, this work keeps the community strong and the partnerships behind it durable.
The people who thrive in this seat have already been the calm voice in a tense moment. They know de-escalation isn't softness, it's strategy, and that how you deliver a message matters as much as the message itself.
They're also constitutionally unable to leave a manual process alone. The instinct to find the pattern behind a recurring problem and solve it once instead of fifty times will get real room to run here.
Compensation for this role varies based on experience, with an indicative range of $130K–$160K + equity. Final compensation will depend on the level at which the candidate is hired, as we’re considering multiple levels for this role.
This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views.
We’re forging our own path
Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo.
We’re stronger together
Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.
We believe in technology
We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.
We’re here to serve
We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.
We mean business
Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.
WORK AUTHORIZATION
Authorization to work in the United States is required for full-time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement.
EQUAL OPPORTUNITY
Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.
