Trust & Safety Product Manager

Accountabilities:

• Define and deliver product initiatives that translate safety policies, legal requirements, incident findings, and user feedback into clear product requirements, acceptance criteria, and engineering work.
• Drive safety initiatives from problem definition and planning through implementation, testing, launch, and continuous improvement.
• Own product improvements for internally developed moderation technologies, including LLM-based moderation and AI guardrails.
• Partner with Engineering and AI/ML teams to improve detection capabilities, moderation rules, thresholds, and interventions across user inputs and AI-generated outputs.
• Lead the product and technical lifecycle of third-party Trust & Safety partnerships, including identifying needs, evaluating providers, managing integrations, testing, rollout, and performance monitoring.
• Establish dashboards, quality-assurance processes, and recurring monitoring to identify emerging risks and measure the effectiveness of safety controls.
• Own red teaming and adversarial testing for moderation systems and product safeguards, including tracking findings through remediation, retesting, and closure.
• Establish and manage Trust & Safety reviews for new features and material changes to existing products, models, and integrations.
• Assess foreseeable misuse, affected users, and appropriate safeguards early in the product design process.
• Coordinate product and engineering responses to significant safety incidents in collaboration with policy, compliance, incident management, and support teams.
• Use data, experiments, user research, and product metrics to evaluate outcomes and guide future safety improvements.
• Act as a key point of contact for external safety and compliance technology providers and manage relevant integrations autonomously.

Requirements:

• Proven experience in product management, Trust & Safety, compliance, safety technology, or a closely related product environment.
• Strong understanding of content moderation and AI guardrails, including the interaction between automation, machine learning, human review, and user reporting.
• Experience translating legal, regulatory, ethical, or safety requirements into practical product requirements and technical solutions.
• Familiarity with risks associated with user-generated content, transactions, and digital interactions on consumer-facing platforms.
• Demonstrated ability to define meaningful metrics, analyze product performance, and use A/B testing, experiments, data analysis, or user research to inform product decisions.
• Experience working cross-functionally with Engineering, AI/ML, Legal, Compliance, Operations, and Customer Support teams.
• Strong understanding of product development and the ability to balance strategic planning with hands-on execution.
• Comfortable working with ambiguity and taking ownership of outcomes without waiting for complete specifications.
• Strong problem-solving skills and the ability to investigate issues, challenge assumptions constructively, identify blockers, and drive solutions through completion.
• Strong communication and collaboration skills, with fluent professional English.
• High level of AI fluency and enthusiasm for experimenting with new AI tools, technologies, and workflows.
• Ability to independently manage discussions, evaluations, and implementations involving third-party tools and integrations.
• Comfortable working with uncensored AI models and content, including reviewing and discussing sensitive or NSFW material as part of Trust & Safety responsibilities.
• A background in legal or compliance education is a plus.
• Professional experience or demonstrated interest in AI is advantageous.
• Experience with consumer-facing products, particularly in entertainment or gaming, is a plus.

Benefits:

• Fully remote work with the flexibility to work from anywhere.
• B2B contract structure preferred, with flexibility based on the right long-term arrangement.
• 20 working days of paid time off per year.
• Annual in-person company gathering.
• $100 monthly allowance toward health insurance expenses.
• Unlimited one-to-one sessions with psychologists and lifestyle experts through OpenUp, also available to up to three family members.
• Co-working space budget of up to €35 / $40 per visit, for up to two visits per month.
• Dedicated learning budget for courses, books, conferences, events, and certifications.
• Company-provided laptop.
• Monitor budget of up to $250 and up to $150 for keyboard, mouse, microphone, and headphones.
• Premium access to AI tools such as ChatGPT, Cursor, Hugging Face, Claude Code, and other tools needed for the role.
• Opportunity to work on rapidly scaling AI products with a globally distributed team.
• Significant ownership in shaping a newly created Trust & Safety product function.