U.S. People Operations Specialist

Accountabilities:

Manage HR operations and onboarding: Support new employees throughout the onboarding process, ensuring they have access to the required systems, understand internal procedures, and become proficient with the organization's technology tools within their first week.
Maintain HR compliance: Assist with HR documentation and process audits, track required certifications, training, policy acknowledgements, and other compliance requirements, and follow up with employees and managers to ensure outstanding items are completed on time.
Maintain accurate employee records: Update and manage employee information within Rippling and other HR information systems, ensuring records are complete, organized, and accurate.
Support recruitment and talent acquisition: Assist with candidate sourcing, outreach, and pipeline management. Conduct targeted searches for hard-to-fill positions when standard recruitment channels do not generate suitable candidates.
Coordinate recruitment activities: Keep hiring managers informed about candidate progress, support background and reference checks, verify qualifications and credentials, and participate in interviews alongside hiring managers.
Develop training and learning resources: Maintain and update onboarding materials, training curricula, and internal learning resources to support employee development and consistent knowledge sharing.
Create process documentation: Develop and maintain standard operating procedures, workflow documentation, process maps, training guides, and knowledge assessments that improve clarity and operational consistency.
Monitor training completion: Support the creation of assessments and knowledge checks, track completion, and help ensure employees understand the procedures and requirements relevant to their roles.
Improve HR workflows through automation: Identify opportunities to streamline repetitive administrative tasks using AI-powered tools, automation, and digital platforms, helping the HR function operate more efficiently as the organization grows.
Maintain operational platforms: Support the configuration, maintenance, and effective use of monday.com workflows and other internal systems to improve task tracking, collaboration, and process visibility.
Collaborate with HR and leadership: Communicate proactively with colleagues and managers, flag potential issues, follow up on outstanding actions, and contribute ideas that strengthen the overall employee experience and HR operating model.
Requirements:
Educational background: A bachelor's degree in Psychology, Human Resources, Business Administration, Management, or a related field is required.
Relevant HR experience: At least two years of experience in HR operations for a U.S.-based company, including onboarding, compliance, or employee lifecycle support.
HR systems proficiency: Practical experience with monday.com and HR information systems such as Rippling is required, along with the ability to learn and adapt quickly to new technologies and platforms.
Strong English communication: Excellent written and spoken English, with the ability to communicate clearly and professionally, ask questions, flag concerns, and follow up proactively without needing constant direction.
Recruitment and sourcing knowledge: Experience supporting recruitment processes, including candidate outreach, pipeline management, screening, interviewing, and verification activities, is an advantage.
Documentation and process management: Ability to create clear, structured, and accessible standard operating procedures, workflow guides, training materials, and other internal documentation.
AI and automation skills: Comfortable using AI tools to support content creation, documentation, workflow optimization, and administrative efficiency, while ensuring the quality and accuracy of outputs.
Training material development: Experience creating employee learning resources, presentations, or internal communications using tools such as Canva is an advantage.
Strong organizational skills: Excellent attention to detail and the ability to manage multiple tasks, deadlines, and priorities while maintaining accurate records and consistent follow-through.
Proactive and independent working style: A self-directed approach, strong problem-solving abilities, and the confidence to anticipate needs, take initiative, and identify improvements in a fast-paced remote environment.
Cross-functional collaboration: Ability to work effectively with HR colleagues, hiring managers, and leadership while maintaining professionalism, confidentiality, and accountability.
Remote working readiness: Ability to work full-time from South Africa while maintaining at least five to six hours of overlap with Pacific Time (PT) operating hours, subject to team coordination and business needs.
Benefits:
Competitive compensation: An attractive compensation package with performance-based bonuses.
Fully remote work: Work remotely from South Africa as part of an international and diverse team.
Paid time off: Paid annual leave, sick leave, and U.S. federal holidays.
Flexible scheduling: Flexibility in daily scheduling, with the requirement to maintain sufficient overlap with Pacific Time working hours.
Professional development: Opportunities to expand your HR expertise, strengthen your technical skills, and grow alongside an evolving people operations function.
Structured onboarding: Clear expectations, organized onboarding, and support to help you become effective in your role from the start.
Long-term career opportunity: Join an established U.S.-based organization offering the potential to develop your responsibilities as the HR function grows.
Supportive work environment: Collaborate with a team that values accountability, continuous learning, process improvement, and open communication.
AI and technology exposure: Gain practical experience using modern HR platforms, automation tools, and AI-powered solutions to improve operational efficiency.
Employee appreciation: Participate in thoughtful team initiatives, including birthday recognitions and employee appreciation activities.
Clear working arrangements: Full-time engagement of eight working hours per day, excluding a one-hour break, with scheduling details discussed during the hiring process.
Additional employment details:
This is a fully remote, South Africa-based independent contractor position.
Contractors are responsible for their own tax compliance and related obligations.
A three-month probationary period applies to support onboarding, performance alignment, and role expectations.
The recruitment process may include a practical assessment related to HR operations, recruitment, or training material development, along with requests for qualification documents and professional references.
Shortlisted candidates may be asked to provide compensation verification as part of the recruitment process.