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Cromwell, Connecticut, United States
Onsite
Not Available
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
UC Field Engineer position with New Era Technology offers you the following:
*** At this time, we are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.
The UC Field Engineer installs, configures, maintains, and troubleshoots Avaya Aura Communication Manager and IP Office related telecom infrastructure at customer locations. The technician provides on-site technical support for enterprise voice systems, IP telephony, and call center platforms, ensuring reliable operation of communication services.
PRIMARY DUTIES:
Installation & Deployment
Troubleshooting & Maintenance
Customer Support
Integration & Networking
EXPERIENCE:
LANGUAGE SKILLS: Ability to read, understand, and interpret job-related documents, instructions, policies, and communications in English. Ability to communicate effectively in English, both verbally and in writing, with employees, customers, vendors, and other business partners, as applicable to the position.
REQUIRED EDUCATION / CERTIFICATIONS:
PHYSICAL DEMANDS:
WORK ENVIRONMENT: Field work / Remote
EXPECTED HOURS OF WORK: This position generally operates during normal business hours; however, specific start and end times may vary based on business needs, workload, and job responsibilities. Occasional work outside of normal business hours may be required. Along with after-hours support for telecom outages.
This role does have an On-Call Rotation of one week out of every three weeks.
TRAVEL: Most travel is local and within 2 hours of the Cromwell office. On occasion, overnight travel may be required. Expectation for overnight travel is less than 5%.
Below is the pay range of this position for considered candidates based on qualifications and experience.
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View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .