UG Technical Specialists Manager

Sandvik Mining is seeking an

Underground Technical Specialists Manager

Location: Canada

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently we have an opening for UG Technical Specialists Manager. The UG Technical Specialists Manager is responsible for the oversight and management of the Technical Specialists with a strong focus on technological applications and development in the workplace to support services within Canada. This is done by managing the end-to-end technology implementation, developing and deploying personnel to perform operator and maintenance training as well as facilitating feedback ticket management to the organization through the Technical Specialist team.

Are you passionate about leading technical specialists, driving technology adoption, and improving service delivery across Canada? We want to hear from you!

While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What you will be doing

• Lead the Technical Specialists and provide technical training on proper operation, adjustments, maintenance and troubleshooting practices
• Responsible for the management and development of the Technical Specialist team’s competency
• Ensure that our Technical Specialist team’s competence is consistent and aligned with the technologies and product lines installed at customer sites. This includes but limited to BHEV, Load & Haul, Drilling, Automation and Digitalization
• Ensure that knowledge transfer occurs from the specialist team to the field service and workshop technicians to increase their competencies when required. This support will be in a coaching and mentoring nature for technicians to do the required work at customer sites
• Provide a path of communication from the parts and service area to the factory through feedback tickets to support development across all product lines
• Responsible for providing remote support to Field Service Technicians, customers and all product areas when advanced troubleshooting and application knowledge is required
• Develop customer training modules or packages that Sandvik can offer and ensure that it is documented by the Training and Competence Development Manager
• Provide technical support to end users, operators, and service personnel in cases of complex technical issues as needed
• Report and participate in monthly financial meetings and actively develop ideas to support growth

What you will bring along

Technical Competencies:

• Red Seal qualification as a Heavy Duty Mechanic or an Electrician
• Formal education in training and assessment considered an asset

Soft Skills: 

• Strong leadership skills with the ability to manage a team of various skill levels in a matrix organization
• Excellent written and verbal communication skills
• Bilingualism (English and French) preferred
• Ability to conduct presentations, train, and transfer knowledge to others
• Computer literacy such as Microsoft 365 suite, MySandvik, Maximo considered an asset
• Ability to travel when required

Behavioral Competencies:

• Strong problem-solving skills
• Flexible, self-motivated with demonstrated initiative
• Superior customer relations and active listening skills

Experience & Education

• 4-6 years directly related industry experience
• System and Technical knowledge of Sandvik product line
• College / Trade School Diploma / University Degree

In return for your passion and drive we will offer you…

• The opportunity to make an impact on our business performance.
• The opportunity to be part of an ambitious team, in an industry leading business.
• The opportunity to reach your full potential.
• Ongoing development and training.
• An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.
• Company supplied vehicle.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!

We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

Do you want to learn more?

All qualified persons are encouraged to apply at www.sandvik.com/careers  to the Underground Technical Specialists Manager role, requisition #R0094260. While we thank all candidates for their interest, only those considered for an interview will be contacted.

We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact commonHR.canada@sandvik.com for more information.