Overview
As a Solutions Architect, you will function as the technical lead for targeted, key solution sets. You will be a key contributor in the pre-sales process, assisting the regional sales team in evaluating customers’ needs, and developing solutions from concept to implementation.
Your Impact
The essential functions of this position include:
- Provide technical expertise/credibility to account team on designated focus area
- Conduct customer presentations on ePlus value proposition and technical solution sets for assigned accounts and focus areas
- Assist sales account managers with overall account planning, as it relates to technical aspects of hardware, software, and services opportunity development
- Assist sales account managers with project management for complex presales engagements
- Complete technical sections for RFP/RFI/RFQ responses for assigned accounts
- Assist account teams with collecting customer business and technical requirements and determining recommended solution(s)
- Develop solution architecture and detailed line item configurations/bills of material (BOMs)
- Develop proposal and/or presentation of recommended solutions
- Assist with technical scoping/review for Statements of Work (SOWs) for assigned accounts
- Function as liaison to end-user customer technical staff regarding solution and implementation specifics
- Function as a liaison between the sales team and professional services organization to vet solution recommendations and to complete technical portions of the SOW, as appropriate
- Function as technical liaison and ePlus ambassador with field OEM sales and technical teams
- Assist sales management with mentoring of junior sales account managers as it relates to overall opportunity management and technical solution set
- Conduct knowledge transfer with SAT members around solution updates, implementation lessons learned, etc., as relevant
- Assist ePlus sales team in dealing with customer satisfaction issues surrounding technical aspects of a recommended solution & its implementation or deployment, as needed
- Assist in developing customer get-well plan, if applicable
- Assist sales and services management in identifying candidate solution areas for ePlus development or investment
- Complete training, per development plan, and maintain certifications in accordance with focus area
- Assist Services Director with helping improve procedures and functions
- Ensure appropriate coverage for in-process opportunities while out of office for training, vacation, PTO, etc.
- Participate in weekly SAT planning conference calls
- Complete administrative tasks (expenses, time reporting) in a timely fashion
Qualifications
- College degree or applicable work experience
- Two or more years of experience in designing or implementing complex network or systems/storage solutions
- Three or more years of experience in providing pre-sales engineering support
- Certifications in applicable technology preferred
- Network engineering or systems/storage engineering, preferably with one or more of: Cisco, HP, NetApp, VMware, Symantec, Microsoft
- Pre-sales support
- Excellent written communications skills
- Strong attention-to-detail
- Excellent oral presentation skills
Why IGXGlobal, an ePlus Technology, inc. Company? At IGXGlobal, an ePlus Technology, inc. Company, we empower businesses with cutting-edge technology solutions that drive real impact.
Here’s what sets us apart:
- Industry Leadership – We are a trusted technology partner with deep expertise in cloud, security, data center, AI, and digital infrastructure solutions.
- Exceptional Support – We offer a wide range of resources from across a variety of cross-functional teams (Inside Sales, Pre-Sales Engineers, and other areas) to help you drive sales.
- Cutting-Edge Solutions – We have developed and provide a robust portfolio of IT solutions and services backed by strategic partnerships with top technology providers.
- Longevity and Market Resilience – We are one of only 11% of Nasdaq listed companies to be in business for more than 30 years. We have demonstrated strong financial health and profitability over the decades, with consistent revenue growth and robust financial performance.
- Career Growth – We offer access to continuous learning and internal mobility opportunities.
- Supportive Culture – We’re proud to say that we are all part of one collaborative team that values innovation, integrity, diversity and long-term client success.
At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.
Corporate Values
- Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
- Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
- Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
- Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
Commitment to Diversity, Inclusion and Belonging
- We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
- ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
Physical Requirements
- While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
- By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.
Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.
