Underwriting Technician

SUBMISSION MANAGEMENT AND SUPPORT

• Reviews incoming submissions for completeness and quality, identifying missing or conflicting information and requesting additional details as needed.
• Accurately enters and maintains data in Underwriting and Policy Administration systems based on submission documentation and third-party resources.
• Prepares preliminary underwriting materials such as loss history grids and pricing model inputs to support Underwriter evaluation.
• Validates key rating variables and supports the automated quoting process by identifying and resolving discrepancies with Agents or Underwriters.
• Documents underwriting decisions or rationale as directed by the Underwriter to ensure files ae complete, compliant, and audit ready.  

SYSTEM PROCESSING AND POLICY TRANSACTIONS

• Completes complex and non-routine policy transactions, including endorsements, cancellations, ownership changes, and broker-of-record changes, following Underwriter instruction.
• Coordinates policy issuance by managing follow-ups, ordering loss control reports, and setting diary reminders to ensure timely processing.

WORKFLOW OPTIMIZATION AND TEAM COLLABORATION

• Supports process automation initiatives by engaging with automated workflows, testing new tools, and providing user feedback.
• Conducts peer audits for new team members to assist with reinforcement of quality standards.
• Contributes to special projects, data cleanup efforts, and departmental initiatives as assigned.
• Identifies workflow bottlenecks in the submission or policy processing cycle and recommends solutions to improve turnaround times and accuracy.
• Assists with documenting internal procedures and contributes to the development or maintenance of training manuals to promote consistency to the team.

AGENCY COMMUNICATION AND SERVICE COORDINATION

• Proactively communicates with Agents regarding submission status, outstanding items, or missing information to avoid delays and maintain momentum.
• Assists with coordination between Underwriters and assigned agencies, managing day-to-day correspondence and building strong working relationships.

QUALIFICATIONS

• EDUCATION: Minimum of high school diploma, or equivalent certificate, required. Bachelor's degree from an accredited college or university preferred.
• EXPERIENCE: A minimum of one year of experience in insurance, preferably within the workers compensation industry, preferred.
• LANGUAGE SKILLS: Ability to read and interpret general underwriting files, documentation, and policies, Ability to write concise reports and business correspondence. Ability to communicate clearly and effectively with colleagues and external partners.
• MATH SKILLS: Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
• REASONING SKILLS: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• COMPUTER SKILLS: Ability to demonstrate basic technical competencies in the use of computers, standard business applications, and Microsoft Office/365 applications and be able to master and become proficient in proprietary and vendor software programs.

DESIRED COMPETENCIES

• Attention to detail
• Seeks to continuously upgrade technical skills and knowledge. Willingly participates in relevant training programs and initiatives.
• Relationship Building - Develops strong working relationships with internal partners and team members; is trusted. Is easily accessible and approachable. Is respectful, honest, open, and interested.
• Initiative
• Results Orientation - Completes tasks within established timelines without sacrificing work quality. Listens, responds, follows through, and dependably delivers on commitments.