Location:
4341 Ridge Ave
Philadelphia, PA 19129
Hours:
Monday - Thursday 9:00 am - 4:00 pm
Friday 9:00 am - 6:00 pm
(Must be flexible around branch hours)
Function:
Responsible for the delivery of exceptional customer service related to branch operations on the teller line in conjunction with sales and platform duties, including meeting assigned sales goals, in support of Individual and Branch production goals. Shared responsibility of duties is dictated by the business needs of the branch.
Duties and Responsibilities:
- Uses a combination of computer systems, S&T sales skills, product knowledge, and knowledge of policies and procedures to successfully operate a customer service window in an efficient and accurate manner, providing exceptional customer service on a variety of transactions, including the following:
- Utilizing computer systems to properly identify customers, verify authenticity of the requested transaction, and complete required steps to protect the customer and the bank from fraud (including, but not limited to verifying balances, placing holds, and documenting proper identification).
- Accepting deposits, verifying endorsements, and issuing receipts.
- Accepting checks or coupons for cashing, identifying customer, verifying endorsements and balances, and/or referring customers to branch management for authorization.
- Accepting savings deposits and withdrawals and performing related duties.
- Providing additional customer services, including bank money orders and other services.
- Accepting various loan payments or other types of payments.
- Balancing window cash daily.
- Performing ATM settlement where applicable.
- Assisting in vault balancing, where applicable.
- Uses the following key sales functions to deliver exceptional customer service and ensure complete customer satisfaction,
while meeting and exceeding established sales goals:- Profile customers to determine and recommend appropriate S&T loan and deposit products.
- Utilizes all sales tools as provided to enhance the customer experience and sales conversation. Example tools but not limited are: LoanFit, sales binders, etc.
- Completes S&T sales process and customer focused conversation with each customer, document notes in appropriate system for all bankers view in future interactions.
- Successfully develops customer profiles and identifies their banking needs.
- Closes business and performs follow-up calls to ensure customer satisfaction.
- Builds warm but professional relationship with customers to help further define their needs and increase their loyalty to S&T Bank.
- Demonstrates complete understanding of the S&T sales process and a comprehensive knowledge of S&T policies and procedures to successfully identify add-on selling opportunities and make recommendations to customers based on their needs.
- CARE certified within 6 months of hire.
- Contributes to Branch goals and sales and service standards as outlined in branch playbook and detailed by Branch Management.
- Executes professional sales and service behaviors in alignment with Bank’s Our Shared Future purpose, five values and core drivers.
- Performs follow-up calls to new account customers to determine satisfaction and additional leads.
- Performs outbound calls as outlined in the branch playbook with reference to sample scripts in the sales and service guide and proposed potential customer lists provided to grow existing customer relationships.
- Participates in branch sales call campaigns, as needed.
- Performs data entry and prepares documentation to process new account customers and change existing accounts.
- Maintains existing accounts; answers questions and solves problems related to customer accounts and handles check orders for new and existing accounts when needed.
- Performs customer service duties as required, such as taking deposits, cashing checks, and processing withdrawals.
- Prepares loan applications using LOS software and coordinates loan document preparation. Maintains a good working relationship with bank employees in other departments. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization.
- Completes NMLS requirements as part of the S.A.F.E. Act certification. Proof of registration with the registry and verification of a unique identifier as established under the guidelines of the S.A.F.E. Act is required upon hire and/or must be obtained prior to performing the duties of a Mortgage Loan Originator, as defined by the Act. This registration must be maintained annually in accordance with the S.A.F.E. Act.
- Assumes additional duties as required, such as, but not limited to balancing ATMs, processing deposits, etc.
Education:
Requires a high school diploma or equivalent.
Experience:
Two to five years general and specialized experience. Successful completion of the retail training program required including CSR and RSA training programs.
Physical Demands:
Operates a keypad device: 70% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day. Standing is required 2 hours per day in a straight position. Sitting is required 5 hours per day in a leaning position. Routinely lifts up to 10 lbs., 2 times per day. Maximum lift is 20 lbs., one time per day. Must be able to occasionally lift and/or move up to 50 lbs. Use of manual dexterity skills for typing and data entry up to 40% of the business day. Specific vision requirements include close vision of 18”-20” for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Offered rates and salaries may vary based on geographic location, market data and on experience, education, and evidenced position specific skill requirements.
For roles that are incentive eligible, payment is based upon the plan document and company, business, and/or individual performance.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Salary Range:
$18.00 - $34.90
