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Augusta, Maine, United States
Onsite
Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.
Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate.
Job Summary
Responsible for serving as a consultant to customers by conducting customer financial profiles, identifying customer needs, cross-selling, and up-selling opportunities. Seek to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the banking center. Serve as both a Teller and Personal Banker to support customer and team needs. Performs other projects and duties as assigned.
Essential Functions, Duties and Responsibilities
Responsible for the financial growth of the banking center through establishing, expanding, and retaining high-value consumer and business client relationships.
Proactively communicates with current and prospective clients to educate, ensure understanding, resolve issues, develop, and maintain customer loyalty and solicit customer feedback to improve bank performance.
Apply need-based sales techniques and conducts customer financial profiles to attract, expand, and retain client relationships by identifying products and services.
Maintain a working knowledge of banking products and promotions.
Open new accounts and service existing accounts.
Accountable for achievement of defined sales and service goals.
Make recommendations to supervisors concerning the budgetary needs of the branch and methods to improve the client’s experience.
Work to understand the root causes of customer service issues.
Identify and implement resolutions for service issues involving supervisors on more complex issues.
Conduct onboarding activities for new clients.
Provide backup support to other branches and employees as needed.
Work on the teller line when needed including operating the teller drawer and performing advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions.
Perform accurate transactions, balance each day, and verify cash totals.
Scan daily proof work to the remote capture machine.
Provide assistance and training to other colleagues and serve as a mentor.
Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.
Required Knowledge, Skills and Competencies
Highly motivated team-player with ability to develop and maintain collaborative relationships.
Strong written and verbal communication skills.
Intermediate PC proficiency.
Intermediate proficiency in Google Docs and Microsoft Office products.
Industry and Work Experience
1 or more years of customer service experience required.
Cash handling or sales experience preferred.
Academic
High school diploma or GED required.
Bachelor’s degree in business or related field preferred.
Benefits Available to Employees:
Ameris Bank provides a comprehensive employee benefit package to all eligible employees.
Medical, Dental and Vision Insurance
Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
Life Insurance provided at no additional cost to employees
Accidental Death & Dismemberment Coverage
Long-Term Disability Coverage
Paid Sick and Vacation Leave
11 Holidays
Volunteer/Service Day
Employee Stock Purchase Plan
401(k) Retirement Plan
Ameris Bank matches 50% of your first 8% of contributions to the plan
Flexible Spending Accounts
Health Savings Account
Health Reimbursement Arrangement
Supplemental Life & Other Insurance Plans
Identity Theft Protection
Pet Insurance
Legal Insurance
Employee Assistance Program
Employee Advocacy Program
Tickets at Work (Entertainment discounts for Ameris Bank Employees)
AT&T Employee Discount
Wellness Discounts for Medical Premiums and Other Rewards
Employee Referral Incentive
Education Assistance
Employee Resource Groups
Banking Advantages for Employees:
In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.
Free Interest Checking
Free Safe Deposit Box
Free Money Orders, Travelers’ Checks and Cashier Checks
Discount on Mortgage Origination Fee
Free Online Banking and Free Unlimited Online Bill Payment
Employee Banking Perks
Disclaimer:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.