Inside the Role
Daimler Truck North America (DTNA) is seeking a motivated and innovative User Experience (UX) Supervisor to lead a shared UX service that drives cohesive, modern, user-centered digital experiences across the organization. In this leadership role, you will be responsible for leading a team of UX designers and design engineers; setting the UX direction, mentoring and growing the team, and partnering with Product, Marketing, Engineering, and business stakeholders to create world-class digital experiences for DTNA.
This team supports and manages a broad portfolio that will evolve as organizational needs change; the UX supervisor ensures consistency, quality, and scale across the ecosystem.
Posting Information
We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.
We Take Care of Our Team
What You Drive at DTNA
- Strategy, Leadership, and Team Management:
- Drive the UX strategy across the organization, aligning experiences to a cohesive vision, interaction patterns, and brand standards across web and mobile.
- Lead, manage, and mentor a team of 3–5 UX designers/UX engineers; set clear expectations, provide coaching and feedback, and support professional development.
- Establish team operating rhythms and standards (intake, discovery, design reviews, handoff, and iteration) to deliver consistently high-quality work across multiple concurrent initiatives.
- Maintain an outside-in perspective by monitoring industry UX trends and best practices and applying them to modernize DTNA’s digital experiences.
- Partner with product teams to define research goals, metrics, and criteria; providing the methodologies and frameworks needed to surface customer needs, root problems, and validate solution direction at every stage of discovery.
- Balance strategic leadership with hands-on contribution as needed (player/coach), especially for high-impact experiences and cross-portfolio alignment.
- Design Execution & Delivery
- Lead end-to-end experience design across websites, portals, applications, and mobile apps; translating user needs and business requirements into user flows, wireframes, prototypes, and high-fidelity designs.
- Ensure design intent is implemented accurately by partnering with Engineering on feasibility, accessibility, performance considerations, and quality.
- Present design concepts and rationale to stakeholders (directors, product owners, project managers, and technical teams) and incorporate feedback appropriately.
- Design Systems and Consistency at Scale
- Facilitate and promote the creation and evolution of a design system (components, patterns, tokens, guidelines) to increase consistency and speed across products and teams.
- Establish governance for component usage and contribution, including documentation and adoption across varied platforms (web/mobile) and technology stacks.
- UX Research & Validation
- Champion user-centered methods (personas, journeys, experience maps) and ensure research informs roadmap and design decisions.
- Oversee usability testing and validation; drive iteration based on evidence and measurable outcomes.
- AI-enabled Design Practice
- Lead adoption of AI-assisted UX workflows (e.g., agentic orchestration and Figma Make) to accelerate discovery, ideation, prototyping, and design-to-development handoff while maintaining human-centered craft and quality.
- Establish responsible AI guidelines (privacy/IP, accessibility, bias/ethics, review checkpoints) and mentor the team in effective, consistent usage.
- Experience Measurement & Analytics
- Define a practical UX measurement approach for key customer journeys (events, funnels, drop-off points, and success signals).
- Own UX KPIs and performance metrics using Google Analytics to assess experience effectiveness and guide product and design decisions.
- Translate quantitative and qualitative insights into clear recommendations and prioritized improvements.
Knowledge You Should Bring
- Bachelor’s degree in Human-Computer Interaction, Human Factors, Interaction Design, Psychology, Design, Computer Science, Information Science, or a related field, and 5+ years of experience in end-to-end user-centric design, with proven leadership and mentoring abilities, is required
- Expertise in creating user flows, wireframes, prototypes, and design mockups to conceptualize and implement new product features using UX design, interaction design, and UI principles.
- Strong ability to articulate complex design concepts and communicate effectively with both technical and non-technical stakeholders.
- Solid knowledge of creating and leading the development of design systems, UI components, and adherence to platform design standards (web, iOS, Android).
- Experience working with design tools such as Figma, Sketch, Balsamiq, or similar tools.
- An attached resume is required.
Exceptional Candidates Might Have
- Experience managing teams in an Agile/SAFe environment.
- Ability to thrive in a fast-paced environment with evolving requirements and objectives.
- Familiarity with front-end languages (HTML5, CSS, JavaScript) and React is a plus.
- Strong experience in stakeholder management and leading UX efforts across multiple projects.
- Experience implementing and using Google Analytics to evaluate user journeys (events, funnels, conversion/drop-off analysis) and inform UX decisions.
- Experience enabling teams with AI-assisted design/prototyping tools and establishing usage standards/governance.
Attributes for Success:
- Strategic mindset with strong execution; able to deliver now while building scalable systems for the future.
- Comfortable operating as a shared service leader across diverse products and stakeholders.
- Passion for modernizing digital experiences and measurably improving ease of doing business, with a customer-first orientation.
Where We Work
This position is open to applicants who can work in (or relocate to) the following location(s)-
Portland, OR US. Relocation assistance is not available for this position.
Schedule Type:
Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.
At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.
That is what we are working toward - for all who keep the world moving.
Additional Information
Visa sponsorship will only be open to current Daimler Truck North America employees working under an existing U.S. Daimler Truck North America Visa
All other applicants must be legally authorized to work permanently in the country the position is located in at the time of application
Final candidate must successfully complete a criminal background check
Final candidate may be required to successfully complete a pre-employment drug screen
Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
EEO - Disabled/Veterans
Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.
For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.
