Greater London, England, United Kingdom
Onsite
The Company
Christie’s, the world’s largest Art Business, is an incredibly exciting & enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments, or in one of our more Operational teams, we are all working together with one common goal in mind: to continue the success of this 250 year old company, steeped in history, bringing fresh ideas whilst not forgetting our shared values; Integrity, Excellence, Innovation, Responsibility & Relationships. Colleagues across all departments are truly passionate about what they do and it is inspiring to work with industry leaders across our business.
Why This Role Matters
This role sits within our Digital Design team, under the Global Digital & Product group, and is a 12-month Fixed Term Contract (Maternity Cover) .
The User Experience Manager will act as our UX Strategist for the duration of this 12-month maternity cover, playing a central role in shaping and delivering the UX vision across our global digital products, ensuring every journey is on brand, coherent, intuitive and user-centred.
The role combines strategic, global leadership with hands-on contribution, partnering with product teams and designers to define a UX strategy that aligns user insights with business objectives. With expertise in translating customer understanding into actionable roadmaps, the User Experience Manager is responsible for driving organisational alignment around the client, building buy-in across Agile teams, and connecting UX strategy to measurable business results.
The role also leverages AI tools where appropriate to accelerate user research, adoption of synthetic personas and strategic decision-making.
How You’ll Make an Impact:
Support the Head of Digital Design to define and evolve our journey-focused, data-led and AI-enabled approach to Digital Design.
Align user insights with business objectives to shape the direction of our digital products.
Put strategic ideas into action in collaboration with Product Designers, Product Owners and stakeholders.
Collate and analyse data from multiple sources; behavioural analytics, user research, A/B testing and qualitative feedback, to identify strategic opportunities and recommend user experience improvements.
Partner with product teams and senior stakeholders to build buy-in for UX strategy across Agile development teams, breaking down silos and orienting the organisation around its customers.
Influence cross-functional partners to remove roadblocks, improve the effectiveness of UX teams, and embed user-centred design principles organisation-wide.
Mentor, coach and support designers and wider product team members on UX strategy, raising the strategic capability of the function.
Contribute to design reviews, workshops and ideation sessions, ensuring strategic intent is reflected in day-to-day delivery.
Measure, promote and communicate the success of the UX strategy, connecting outcomes clearly to business results.
What you will bring to the team:
Proven experience defining and delivering UX strategy within a digital or product environment, ideally at global scale.
Strong ability to align user insights with business objectives and translate them into a clear, actionable UX roadmap.
Demonstrated success synthesising customer data from multiple sources to identify strategic opportunities and influence product direction.
Confident communicator and influencer, able to build buy-in across Agile teams, break down organisational silos and engage senior stakeholders.
Experience mentoring and coaching designers or wider product teams on strategic UX thinking.
Analytical mindset, using data, user feedback and testing to measure the impact of UX strategy and connect it to business outcomes.
Collaborative approach, able to work closely with designers, product managers and leadership to drive cultural change around user-centred design.
What’s great about working for us:
· 25 days annual leave + 1 day Birthday leave
· Christie’s Christmas office closure (guaranteed between 25th Dec – 2nd Jan) – in additional to annual leave: almost two weeks to fully switch off and spend time with friends and family
· Additional 1 week’s annual leave within the year of a 5 year anniversary i.e 5th, 10th, 15th and so on
· Volunteering day: Take an additional day of annual leave to volunteer for a charitable organisation that’s important to you
· Donation matching of up to £500 per annum to help you support the organisations you care about
· Flexible Fitness Fund - £400 per year expense allowance for health and wellness related activity (taxable)
· Access to world-renowned art: with regular exhibitions in our galleries to wander around and exclusive guided tours hosted by specialist colleagues
· Discretionary Bonus (dependent on the business and employee performance payable in March each year)
· Generous retirement plan: We will double match your pension contribution up to 5% of your basic salary (Max 10% contribution from Christie’s)
· Private Health Insurance – no employee contribution needed, subsidised for other family members
· Dental Insurance – (may be extended at personal cost)
· Generous Income Protection Insurance in the event of accident, sickness or injury
· Competitive Life Insurance policy from first day
· Employee Assistance Programme – access to personal advice and support services including counselling
· Eyecare vouchers (once a year)
· Cycle to Work scheme
· Christie’s Extras – discounts on over 800 retailers, holiday packages, dinners and weekly shops
· Robust family first policy:
Ø 16 weeks full pay on Maternity Leave
Ø Four day week, for eight weeks, at full pay on return from Maternity Leave
Ø Dependent back-up care: 10 sessions/ days of childcare or eldercare per year
Ø The Stork Club: Our community of parents who meet regularly over breakfasts, lunch, afternoon tea…
*Christie’s reserves the right to change company benefits at any time
Closing Date: Sunday 14th June
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