In this role, You Will:
Mentor and train others in the development and practice of user experience research techniques, processes and methods
Work closely with product teams to identify and prioritize research topics and questions
Move quickly and efficiently in an agile product development cycle, delivering continuous insights through lean research practices
Provide counsel to product teams on the appropriate research strategy needed to answer critical questions
Conduct research using a wide variety of qualitative and quantitative methods, as well as human-centered design principles leveraging support from other research disciplines (i.e. data analytics) as appropriate
Work cross-functionally with software development, design, content strategy, data science, and marketing
Represent the voice of the user and communicate research insights and recommendations in compelling and creative ways with team members and senior leadership
Facilitate research debriefs, brainstorming exercises, and/or other workshops that utilize design thinking approaches to fuel ideation and evaluate product design
What It Takes:
MA/MS/PhD in a related field or the equivalent combination of training and experience, with degree in HCI, Psychology, Sociology, Human Factors, Usability, or Information Science
5+ years relevant research experience
Track record of thought leadership and demonstrated ability to prioritize initiatives to influence strategic decisions
Demonstrated ability to manage and lead others through ambiguity
Strong business acumen; an understanding of business goals, strategies, and pressures while being aware of industry trends and competitive actions as a context for doing research
Demonstrated mastery in using design thinking techniques for product design and research
Command a broad set of qualitative and user-centered design research methods (e.g., usability testing, client interviews, diary study, surveys)
Proficient knowledge of quantitative research methods
Experience working across mobile and desktop web and apps required
Ability to ask, as well as answer, meaningful and impactful questions
Compelling communication and presentation/storytelling skills
Ability to facilitate group meetings and workshops
Experience using a wide range of user experience research software and tools (e.g., Usertesting.com, Medallia, Qualtrics)
Strong project management skills and experience guiding multiple projects simultaneously
Specific or highly related experience in one of our lab topic areas: onboarding, investing, tax management, cash management, robo-advice, human advice, mobile app, secure site, security, help, search, or conversational UI, a plus
A design experience that delivers
Vanguard, a recognized employer of choice, is a leading investment management firm driven by a low cost, 100% client focused model. Vanguard believes that Client Experience is core to continued growth and success in the marketplace. As such, we are focused on delivering world-class experiences and investor outcomes at speed through multidisciplinary lab teams fully organized around client journeys.
Qualifications
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.