User Researcher

As a User Researcher on the Platform & Foundation Design team, reporting directly to the Director of Design Strategy & Operations, you will generate actionable qualitative and quantitative insights that shape the platform and tools that empower our players, creators, and builders to bring their craft and vision to life. Embedded directly on product teams, you will conduct generative and evaluative research centered on how players engage, how creators build and grow, and how builders bring their ideas to life across the platform. You will tackle high-priority features, solve complex problems, and help translate foundational platform systems into intuitive, trustworthy, and scalable experiences. Partnering closely with Product, Product Design, Engineering, and Data Science, you will ensure user needs directly inform platform decisions while driving mutual value across players, creators, and builders.

You will:

• Execute end-to-end mixed-methods research projects to understand how players, creators, and builders use Foundation UI and tools, translating abstract user behaviors into clear product feature recommendations.
• Conduct foundational research to uncover key user pain points, mental models, and behaviors across creators, players, and builders to guide long-term UX strategy.
• Work with cross-functional stakeholders in Design, Product, Policy, Legal, Engineering, and Data Science to facilitate research discussions and give concise feedback to inform feature roadmaps and product vision.
• Partner with Analytics and Data Science to combine qualitative insights with behavioral platform data, building a holistic view of user engagement across the platform.
• Work in close collaboration with cross-functional teams to evolve research processes and foster a culture of inclusion, collaboration, and innovation.
• Have opportunities to present your research findings and strategic implications clearly to Product Group leadership.

You have:

• 5+ years of professional career experience as a UX or product researcher.
• A Bachelor's, Master's or PhD in HCI, psychology, marketing research, sociology, anthropology, or other social science field with an emphasis on research, or equivalent work experience.
• Knowledge about a variety of research methods. Is comfortable with both qualitative and quantitative methodology and can identify the correct methodology for the question at hand. Preferably has experience using software vendors like Qualtrics, database analysis with SQL and can conduct statistical analyses in SPSS, R or Python.
• Engaged in collaboration and sharing work frequently, inviting feedback from peers and manager or supervisor
• Solutions and a tuned thought process that ensure research will adequately answer questions and even challenge if the questions being asked are the right ones.
• The ability to articulate and research findings clearly through verbal, written, and visual communication.