UTILITY BILLING CASHIER

Job Description

PAY: $13.50/hr.

Under the direct supervision of the Cashier Supervisor, a Utility Billing Cashier must be efficient, courteous, and must have excellent customer service skills. The Cashier will take all payments related to utility accounts and ensure that all entries are accurate.  This Cashier will aid all customers by answering inquiries and provide helpful information.

To succeed as a Cashier, you should have a strong work ethic and high level of accuracy. You should be responsible, attentive to customer needs, and committed to providing excellent service.

Cashier Responsibilities:

• Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.
• Operating scanners, scales, cash registers, and other electronics.
• Balancing the cash register and generating reports for credit and debit sales.
• Accepting payments, ensuring all prices and quantities are accurate and providing a receipt to every customer.
• Maintaining a high level of accuracy.
• Following all cashiering procedures enforced by the department and internal auditor.
• Maintaining a clean workspace.

Cashier Requirements:

• High School Diploma or equivalent.
• Customer service or Cashier experience.
• Ability to handle transactions accurately and responsibly.
• High level of energy with strong customer service skills.
• Basic math and computer skills.
• Ability to stand, walk, lift heavy items, and work with other team members in a fast-paced environment to provide excellent service.
• Attention to detail.
• Helpful, courteous approach to resolving complaints.

Additional Requirements:

• Working knowledge of customer service techniques, database systems, web-based systems, and billing systems
• Ability to deal effectively with others in a courteous manner.
• Ability to speak in a clear and concise manner.
• Ability to operate a variety of office equipment.
• Ability to ask appropriate questions to obtain necessary information.
• Ability to make sound judgments regarding customer issues.
• Ability to apply and calculate various rates associated with City services.
• Ability to operate a personal computer.
• Ability to understand and operate a variety of computer programs simultaneously.
• Ability to cope with heavy public traffic both in person and by phone with constant interruptions.
• Ability to multi-task.

Essential Job Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this Job, the employee is required to exert up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The employee is also required to finger, grasp, handle, life walk, stand, hear, crouch, reach, speak, see, and talk. Also requires the ability to make rational decisions and preform repetitive motions.  

Work Hours:

Monday-Friday, 8am to 5pm. 

The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.

The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.