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Salt Lake City, UT, United States, United States of America
Onsite
*** Please note that this is a HYBRID role, requiring this person to work at our Cottonwood Heights office in SLC three days a week. ***
Job Summary
The UX Designer II works as part of the UX Design team at Extra Space to enhance digital user experience over multiple platforms (Website, My Account, Kiosk, Mobile Apps, Customer Service Software, and Store Manager Software.) The Designer works cross-functionally with Web Ops, Product, Marketing, CX, Data Science, and Engineering to identify specifications and meet company and user goals. The Designer produces ideas and presents them to key stakeholders in the company.
Duties & Responsibilities
Design holistic experiences for users that support their goals and intended outcomes
Design intuitive, usable, and engaging experiences for multiple devices and platforms using Figma
Work with product, web ops, and engineering to understand product specifications
Find creative and innovative ways to solve UX problems
Conduct user research and usability testing and distill that feedback into actionable data
Analyze qualitative and quantitative data to make data-informed decisions for your designs
Support experimentation efforts by helping define hypotheses, success metrics, and UX benchmarking
Analyze user behavior, feedback, and performance metrics to identify friction points and opportunities for optimization
Present and communicate design recommendations to stakeholders clearly, supported by rationale tied to user needs, business goals and available data
Stay informed on competitors, industry trends, UX best practices, emerging technologies, and AI tools that can improve our processes and products
Work independently to provide design solutions and seek out clarity when needed
Contribute ideas to the backlog based on research, analytics and customer insights
Proactively contribute to projects outside of the day-to-day work, process improvements, and UX goals
Ability to work within existing design system and brand guidelines and contribute to creating or evolving guidelines as needed
Ensure that work meets WCAG AA standards for accessibility
Qualifications
BS degree or relevant work experiences with a focus on user experience and interaction design
3-5 years of experience in UX Design
Competencies
Understanding of core UX design concepts and principles
Advocates for experiences that consider both the goals of the user and the business
A thorough understanding of interaction design and information architecture
Proficient in Figma and the Microsoft Suite
Knowledge of Quantum Metrics is preferred, but not required
Ability to work effectively in a collaborative environment to create delightful experiences for our customers
Continued education and research into UX/UI trends and current design strategy and technologies
Professional written and interpersonal skills when communicating with stakeholders and users
Ability to independently prioritize and manage several milestones and projects efficiently
Account for challenges using problem-solving skills and seek to optimize data for the best possible outcome
Strong portfolio of design projects
Demonstrate curiosity, ownership, and a growth mind-set
Work Environment & Physical Requirements
Performs sedentary work in an office environment with limited lifting (less than 10 pounds) or walking required. Close visual acuity required to perform work at computer terminal. No exposure to adverse environmental conditions. Requires repetitive typing motion, talking, hearing, grasping and feeling.
Disclaimer
The job description outlines the general nature and scope of work employees perform in this role. It's not intended to be an exhaustive list of all duties, responsibilities, or qualifications required for the position. The company reserves the right to modify, revise, or update the job description to meet business needs.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applications Deadline: Applications will be accepted until the position is filled.