This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a UX & Product Consultant based in Canada.
This role offers the opportunity to shape digital products for audiences across multiple international markets, including SWANA, Europe, and the United States. You will take a holistic view of the user experience, connecting user needs with product strategy and business growth. Rather than focusing solely on interface design, you will analyze complete customer journeys, uncover friction, and identify opportunities to improve conversion and retention. You will collaborate closely with product, technology, marketing, business, design, and development teams to turn insights into meaningful product improvements. The role also provides an opportunity to influence the development of a next-generation mobile experience. It is well suited to a strategic, research-driven UX professional who enjoys solving complex problems in fast-growing digital environments.
Accountabilities
- Conduct comprehensive UX and product audits to identify usability issues, friction points, gaps, and opportunities across the digital product experience.
- Map and evaluate the complete customer journey, from discovering an event and exploring options through ticket purchase, access, and post-event engagement.
- Conduct user research, interviews, usability testing, and behavioral analysis to understand user motivations, needs, pain points, and decision-making.
- Identify opportunities to improve navigation, event discovery, checkout experiences, conversion rates, retention, and overall product usability.
- Translate research and product insights into clear user flows, wireframes, product requirements, recommendations, and actionable solutions.
- Identify product opportunities that strengthen product-market fit and create measurable value for both users and business partners.
- Help adapt the product experience to different markets, cultures, languages, and user behaviors as the platform expands internationally.
- Work closely with product managers, UI/UX designers, developers, technology teams, marketing, and business stakeholders to ensure UX recommendations are effectively implemented.
- Establish UX priorities by balancing user impact, business objectives, technical considerations, and growth potential.
- Contribute to the UX strategy and product development of an upcoming mobile application.
- Establish scalable UX principles, processes, research practices, and design best practices that can support a growing product and team.
- Challenge assumptions, identify opportunities in ambiguous situations, and turn complex findings into clear priorities and actionable product decisions.
Requirements
- Strong professional experience in UX strategy, user research, product design, or digital product development.
- Demonstrated experience improving consumer-facing digital products and navigating complex, multi-step user journeys.
- Strong understanding of user behavior, conversion optimization, retention, and product-led growth.
- Ability to connect user needs and research insights with broader business objectives and measurable growth outcomes.
- Experience collaborating closely with product, design, engineering, development, marketing, and other cross-functional teams.
- Experience supporting products through periods of growth, product-market fit, transformation, or international expansion.
- Strong analytical, communication, presentation, and problem-solving skills.
- Ability to conduct qualitative and quantitative research and translate findings into practical product recommendations.
- Strong product intuition and the ability to balance strategic thinking with hands-on UX execution.
- Experience in ticketing, events, marketplaces, e-commerce, travel, entertainment, SaaS, or high-growth technology environments is a strong advantage.
- Experience designing experiences for both RTL and LTR environments is a plus.
- Ability to work independently, manage ambiguity, challenge established assumptions, and drive initiatives from discovery through implementation.
- Strong stakeholder-management skills and the ability to communicate complex UX concepts clearly to both technical and non-technical audiences.
Benefits
- Remote work: Opportunity to work remotely.
- International scope: Work on digital products serving users across the SWANA region, Europe, and the United States.
- Strategic impact: Direct influence on UX strategy, product development, customer journeys, conversion, and retention.
- Cross-functional collaboration: Partner with product, technology, business, marketing, design, and development teams.
- Mobile product opportunity: Contribute to the development of a next-generation mobile experience.
- Growth environment: Work within a scaling digital product environment expanding into new markets and evolving its product offering.
- Professional development: Opportunity to establish scalable UX practices, influence product strategy, and broaden experience across international markets and user groups.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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