At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Job Description
Position Summary
We are seeking a dynamic and experienced hybrid UX Specialist & Project Manager to join our Central Operations team! This enterprise role drives initiatives tied to F5’s strategic priorities by combining project management with user experience (UX) research and design leadership. You will lead strategic projects that transform and optimize the enterprise, ensuring both operational excellence and exceptional user experiences across products, platforms, and services.
The ideal candidate brings a strong background in project management and a proven track record in UX research or design, with experience delivering complex initiatives and actionable user insights across enterprise stakeholders. This role accelerates value delivery at scale, shaping both business outcomes and user satisfaction.
Primary Responsibilities
- UX Responsibilities
- Lead and conduct end-to-end UX research (e.g., interviews, usability testing, journey mapping) to inform project, process and/or tooling direction, design, and workflow priorities.
- Lead end-to-end process and experience analysis, including current state assessment, pain point identification, and definition of future state with prioritized business and user requirements.
- Translate user needs, research insights, and business goals into intuitive, accessible, end‑to‑end user experiences
- Design user flows, wireframes, prototypes, and design specifications that effectively solve defined problems
- Partner closely with cross functional stakeholders to deliver high‑quality, feasible solutions
- Validate designs through usability testing and iteration, incorporating feedback and data to improve outcomes
- Clearly communicate design rationale and recommendations to stakeholders, tying decisions to user and business impact
- Mentor and support team members in UX research/design practices.
- Design and deliver executive-level presentations, synthesizing both business and user experience insights.
- Maintain up‑to‑date knowledge of AI tools and their application to UX design
- Project Management Responsibilities
- Ensure initiatives have clear outcomes, scope, success criteria, and alignment with business and user experience objectives.
- Design, build, and maintain project execution plans and roadmaps that integrate people, process, technology, and user-centered design activities across business functions.
- Identify workstreams and monitor execution per scope, schedule, resourcing, and budget, ensuring UX milestones are embedded in project plans.
- Establish team structures for each workstream, providing direction to project leads, UX researchers/designers, and coordinators to manage scope, timelines, deliverables, and risks.
- Partner with Change Management to ensure business readiness, engagement, adoption, and positive user impact.
- Establish governance structures, proactively mitigating risks—including those related to user experience and adoption.
- Develop and lead comprehensive status reporting for executives, program leadership, and delivery teams, including actionable UX insights and recommendations.
- Serve as an escalation point on risks, issues, and decisions, including those impacting user experience.
- Establish program rhythm of business, including communications, status reports, and readouts to stakeholders and leadership.
- Contribute to a culture of accountability, collaboration, continuous improvement, and user-centered thinking across Central Operations.
- Maintain up‑to‑date knowledge of AI tools and their application to UX design
- Perform other related duties as assigned.
Knowledge, Skills and Abilities
- Applies user‑centered design principles to translate user needs, research insights, and business goals into intuitive digital experiences.
- Conducts user research and usability testing to validate designs and inform continuous improvement.
- Designs effective interaction flows, information architecture, wireframes, and prototypes to support usability and task completion.
- Produces high‑quality visual designs while working within established design systems to ensure consistency and accessibility.
- Collaborates closely with cross‑functional partners, clearly communicating design rationale and incorporating feedback.
- Demonstrated knowledge of program/project management methodologies (waterfall, agile, kanban, etc.).
- Demonstrated experience in strategic planning, program development, resource allocation, budget management, and risk assessment.
- Proficiency in program management software (e.g., Smartsheet, Workboard) and UX research/design tools (e.g., UserZoom, UserTesting, Qualtrics).
- Strong interpersonal skills, high emotional intelligence, and ability to develop effective partnerships across the company and with end users.
- Analytical mindset with the ability to synthesize business and user data, solve problems, and make data-driven decisions.
- Ability to communicate effectively across written, verbal, and presentation formats to all levels of the organization, including executive summaries and actionable UX recommendations.
- Ability to manage effectively in a fast-paced environment with multiple deadlines and competing priorities.
- Strong business acumen and understanding of enterprise-level processes and the interplay between functions, with a user-centered perspective.
- Ability to think strategically and act tactically, with a willingness to “roll up your sleeves.”
- Learning mindset; keeps up on industry trends, research, and best practices in both project management and UX.
- Experience mentoring or coaching others in project management and/or UX research/design.
Qualifications
- Bachelor’s degree or equivalent experience in a relevant field (e.g., Human Factors, HCI, Design, Business, Engineering).
- Advanced degree (e.g., MBA, MS in Human Factors/UX) or equivalent desired.
- PMP, PgMP, or other relevant project management certifications highly desirable.
- 5+ years of experience in project/program management and 3+ years in UX research/design, with a proven track record of delivering complex, high-impact projects and actionable user insights at technology-based companies or within technical domains.
F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The annual base pay for this position is: $123,200.00 - $184,800.00
F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
