UX/UI Design Lead

Core Requirements 

• UX/UI Design Leadership: Oversee design assets, wireframes, prototypes, and design systems. 

• Customer-Centric Design & Research: Apply research and customer insights to inform solutions. 

• Digital Product Delivery: Translate concepts into user flows, prototypes, and interface designs. 

• Design Governance: Maintain standards, accessibility and brand alignment across platforms. 

• Performance Optimisation: Monitor UX performance metrics and continuously improve experiences. 

• Team Leadership: Mentor designers and embed design thinking practices across teams. 

Experience & Skills 

• Minimum relevant experience of 5 years 

• Proven UX/UI design experience in digital or CX environments. 

• Experience leading design teams or delivery streams. 

• Strong capability in prototyping, interaction design, and usability testing. 

• Proficiency in design tools such as Figma or Adobe XD. 

• Strong stakeholder engagement and facilitation capability. 

Leadership Profile 

• Acts as design authority across customer experience initiatives. 

• Balances customer needs, business objectives, and technical feasibility. 

• Drives consistency and quality across all digital touchpoints. 

• Translates CX strategy into tangible, executable experiences. 

Positioning 

• Owns how digital experiences look and feel across customer touchpoints. 

• Reduces risk of poor adoption and customer frustration. 

• Ensures CX strategy is effectively realised through design.