V- Retail Driver Assistant

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
 

About The Salvation Army

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by:
• Caring for people
• Building healthy communities
• Creating faith pathways
• Working for justice

The Salvation Army is one of Australia’s largest and most-loved charities, helping Australians find hope amid personal hardship. On average, The Salvation Army helps a person through our network of services and programs across Australia every 17 seconds.

Volunteer with the Salvos
It takes an army of volunteers to provide and enable practical care for Australians every year. Volunteers bring life to our values of integrity, compassion, respect, diversity and collaboration.

We are always looking for individuals to bring fresh energy and ideas to a range of volunteer roles. Whatever your skillset, availability or areas of interest, you may surprise yourself with the different ways you can make a difference.

Volunteering is an invitation to demonstrate care for others in our local communities; it is the everyday embodiment of love in action. Those who give up their time so freely are some of the greatest contributors and advocates of Salvation Army mission and vision. It is through working alongside one another that transformation is possible. Not only do we focus on the transformative experience of service recipients and local communities, but also of our volunteers.

The Salvation Army is a Child Safe Organisation and takes this commitment very seriously. Therefore, all child-facing volunteer roles will require the successful completion of a Working with Children Check. Other roles may require a police check.

The Salvation Army Australia is also an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We do this through our commitment to reconciliation together with First Nation people, as well as inclusion of all cultures, languages, abilities, gender expressions and intersex status. Representing our largest workforce type, volunteers have access to many and varied development opportunities, employment pathways and training. For more information, including The Salvation Army’s position on Reconciliation, Diversity, and Inclusion, go to: https://www.salvationarmy.org.au/about-us/

The Salvation Army Stores are vibrant places where great things happen: generous people donate amazing items, customers enjoy an ever-changing selection of goods, volunteers gain friendships and share experiences, all whilst raising much-needed funds to assist the most vulnerable in your community.  

Most of our stores have a furniture delivery and donation collection service, which requires skilled, logistical and physically fit Drivers and Driver Assistants to match the demands of this role. The Driver’s Assistant plays a key part in supporting the Driver, not only assisting the Driver in manoeuvring goods, but also providing navigational and customer contact assistance.

The Driving team also works closely with Retail Warehouse or Donation Sorting Team Members to ensure an orderly and safe intake and storage of donated goods, as well as assist with managing waste and recycling.

What makes this role is the variety that each day brings and seeing the generousity of the community in their support of The Salvation Army.

Key responsibilities

• Driving assistance and goods handling: Bringing initiative and ability to anticipate the Driver’s needs, assist with navigation and customer phone contact, as well as providing a professional, safe and reliable collection/delivery and storage of goods.

• Vehicle care: Assist the Driver in ensuring the vehicle is safe and fully operational by regularly checking tyres, fuel levels and monitoring oil and water levels. Diligently ensure vehicle is checked before each shift and rectify any issues before collecting donations, reporting issues and repairs to site/program/service manager.

• Administration: Assist the Driver in filling in the vehicle log book and ensuring an identification badge and uniform is worn at all times.

• Communications: Ensure customers and donors are provided updates on collection/delivery times; assist with communicating to site/program/service manager regarding any concerns that may arise or if regular service is due.

• Child Safety: This role is not expected to interact with children so ensure donors/customers are aware that a parent or guardian must be supervising if there are children present at the collection/delivery location.

Qualifications and skills (desired/required)

• Good communication skills are required

• Customer service experience highly regarded

Capabilities and personal attributes

Manage Self: Shows personal motivation and commitment to completing work activities effectively; maintains own motivation when tasks become difficult; regulates own behaviour and responds appropriately in all circumstances.

Act Ethically and with Integrity: Acts consistent with TSA vision, mission and values; represents the organisation in an honest, ethical and professional way; is reliable and trustworthy.

Show Respect: Responds in culturally appropriate ways.

Communicate Effectively: Listens to others when they are speaking and asks appropriate, respectful questions; speaks at the right pace and volume for varied audiences; clarifies own understanding.

Lead Safety and Wellbeing: Identifies and follows safe work practices; takes action to address hazards, near misses and incidents.

Background check requirements

Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies. Below is what is required for this role:

• As this role has access to significant TSA assets and equipment, as well as access to private property, it requires a Police Check

• If undertaking this role in ACT, a Working With Children/Vulnerable People Check is required

Development opportunities with this role

This role will give volunteers an opportunity to develop skills and build experience in transporting of goods.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. Additionally, certain volunteer roles may require a Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.