V102 Receptionist- Bilingual Legal Receptionist

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Job Description:

Join Job Duck as a Bilingual Receptionist and become an important first point of contact for clients and prospective clients seeking legal assistance. In this role, you will manage a high volume of incoming calls while providing professional, empathetic, and accurate support in both English and Spanish. You will help create a welcoming caller experience, answer questions using available resources, and follow established protocols to ensure inquiries reach the appropriate team. This opportunity is ideal for a reliable, personable professional who enjoys speaking with people, pays close attention to detail, and thrives in a fast-paced environment.

Monthly Compensation: 1,150 to 1,220

Responsibilities include, but are not limited to:

• Communicate clearly and professionally to help ensure clients and prospective clients feel welcomed and supported

• Follow internal communication and call handling procedures to support efficient coordination between callers and the Intake Team

• Answer a high volume of incoming telephone calls with professionalism, empathy, accuracy, and attention to detail

• Communicate fluently in English when answering questions and assisting callers over the phone

• Use available resources to accurately address caller questions and determine the appropriate next steps

• Follow established firm protocols when handling potential new client inquiries

• Route calls and prospective client inquiries accurately to the Intake Team when appropriate

• Provide friendly, empathetic, and customer service focused assistance during every client interaction

• Provide bilingual support in English and Spanish to clients and prospective clients

• Maintain professionalism and attention to detail while working in a fast-paced, high call volume environment

• Manage approximately 400 incoming calls per week while maintaining a consistently welcoming and professional caller experience

Requirements:

• Work Schedule: Monday through Friday, 9:00 AM to 6:00 PM EST

• Timezone: EST

Full professional fluency in English and Spanish, with exceptional spoken English required for handling telephone conversations accurately and professionally

• Ability to manage a high volume of incoming telephone calls while maintaining professionalism, empathy, and attention to detail

• Comfortable handling approximately 400 calls per week and a call volume exceeding 45 calls per day

• Strong customer service and interpersonal communication abilities

• Ability to follow established protocols for potential new client inquiries and accurately route calls to the Intake Team

• Comfortable working in a fast-paced legal services environment with frequent client interaction

• Software and Tools: CRM, VoIP, internal communication platform, email, and calendar tools

Required Skills

• Bilingual English and Spanish

• Professional English Fluency

• Customer Service

• Telephone Communication

• High Volume Call Management

• Call Routing

• Client Communication

• Prospective Client Support

• Legal Intake Support

• Active Listening

• Verbal Communication

• Professional Communication

• Attention to Detail

• Empathy

• Reliability

• Professionalism

• Interpersonal Skills

• Organization

• Accuracy

• Adaptability

• Time Management

• Customer Service Orientation

• Ability to Work in a Fast Paced Environment

Work Shift:

Languages:

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.