V108 - Bilingual Pre-Suit Case Manager

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Job Description:

Join Job Duck as a Bilingual Pre-Suit Case Manager and help clients navigate the personal injury process with clarity, compassion, and confidence. In this role, you will manage a pre-suit caseload, maintain consistent client communication, and support attorneys in moving cases from intake through the settlement demand stage. Your daily work will include gathering case documentation, reviewing medical and insurance records, and preparing organized demand packages for attorney review. This opportunity is ideal for an experienced, detail-oriented professional who communicates effectively, manages competing priorities, and takes ownership of their work. If you enjoy building strong client relationships while contributing to meaningful case outcomes, we encourage you to apply.

• Monthly Compensation Range: $1,220 to $1,320 USD

Responsibilities include, but are not limited to:

• Communicate with clients compassionately and respond to case related questions within the scope of the role.

• Build professional relationships with clients and provide regular case updates.

• Manage a pre-suit personal injury caseload and help move cases from intake through the settlement demand stage.

• Protect confidential client and case information while maintaining professional communication standards.

• Use Microsoft Outlook, Microsoft Word, Microsoft Excel, and Microsoft Teams to complete daily work and communicate with the team.

• Handle an expected call volume of approximately 16 to 30 calls per day.

• Collaborate with attorneys and team members regarding case status, documentation, and next steps.

• Manage competing priorities while ensuring that assigned cases continue moving forward.

• Track case progress and follow up on outstanding records, information, and documentation.

• Maintain complete and accurate electronic case files.

• Prepare case summaries, settlement demand packages, and correspondence for attorney review.

• Gather, organize, and review medical records, medical bills, insurance information, and supporting case documents.

Requirements:

Additional Job Description

• The position follows Central Standard Time.
• Availability is required during office hours between 8:00 a.m. and 5:00 p.m. Central Standard Time.
• Proficiency with Microsoft Outlook, Microsoft Word, Microsoft Excel, and Microsoft Teams is required.

Required Skills

•Minimum of 1 year of experience as a legal assistant, or in a legal support role and/or related Bachelor's degree in legal studies

•Advanced/native-level English skills (both written and spoken)

• Prior paralegal experience is required.
• Personal injury experience is preferred.
• Pre-suit case management
• Personal injury case support
• Client relationship management
• Verbal and written communication
• Medical record and billing review
• Insurance documentation review
• Demand package preparation
• Legal correspondence
• Electronic file management
• Microsoft Outlook proficiency
• Microsoft Word proficiency
• Microsoft Excel proficiency
• Microsoft Teams proficiency
• Organization and time management
• Attention to detail
• Independent judgment
• Prioritization and multitasking
• Compassionate client service
• Reliability and accountability
• Team collaboration

Work Shift:

8:00 AM - 5:00 PM [CST][CDT] (United States of America)

Languages:

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.