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Stockholm, Sverige
Hybrid
Share your ideas. Shape a better world.
At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living.
Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home!
About the role:
We are looking for a Vendor Manager to help shape and improve digital customer service across EMEA.
In this role, you will work closely with our outsourced service providers, local markets and central teams to create a more consistent and seamless customer experience. You will connect our regional contact center strategy with local market needs, ensuring that we work towards a shared operating model while supporting the specific needs of each market.
As we continue to transform our customer service operations, you will help develop our digital channels, strengthen vendor performance and identify new ways to improve the customer journey. You will also contribute to the development of digital solutions, automation and AI to make customer service simpler, more efficient and accessible to our customers.
We are looking for someone who understands contact center operations, enjoys collaborating across teams and markets, and is motivated by turning ideas into practical improvements that make a real difference for both customers and the business.
What you’ll do:
Who you are
You have a good understanding of customer service and contact center operations, and you are interested in how digital channels and technology can improve the customer experience.
You are comfortable working with external partners and internal stakeholders across different markets. You can see both the bigger picture and the operational details, and you know how to bring people together around common goals and ways of working.
You are analytical, organised and proactive, with a practical approach to problem-solving. You enjoy identifying opportunities for improvement and following through to ensure that changes deliver results.
Who you are
Where you’ll be:
This is a position based at our Global Headquarters in Stockholm (Sweden).
We are proud of our culture of inclusivity and diversity. At our Global Headquarters we have 60+ nationalities working together for our common goals.
We work in a hybrid setup that gives everyone up to 20% flexibility to work remotely, while boosting creativity and collaboration through regular office presence
We look forward to receiving your application!
As part of Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.
