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Norfolk, Virginia, United States
Hybrid
Not Available
Responsible for the day-to-day administration and support of shipboard IT infrastructure, including servers and workstations, satellite and network communications, and installed software applications aboard Company-managed vessels. Participate in the planning and execution of various vessel-related technical projects, including vessel reflags and hardware upgrades. Provide technical advice and training to mariners, vessel managers, and IT personnel.
Key Responsibilities:
• Provide technical support for the MLL fleet's IT infrastructure, including shipboard networks, satellite communications, servers, workstations, network printers, and other IT equipment used aboard MLL vessels.
• Assist in the deployment and execution of shipboard IT infrastructure upgrades, maintenance, and support.
• Coordinate the activities of internal and external service providers as related to vessel IT goals.
• Review and update Company technical procedures, processes, and work instructions.
• Ensure adequate data protection capabilities are in operation at all times.
• Provide for backup and recovery of vital shipboard data and services.
• Monitor the performance of provided services and take corrective action to maintain or improve information technology services provided to the MLL fleet.
• Make recommendations for new or upgraded information technology services and equipment for the MLL fleet.
• Execute new or upgraded services for the MLL fleet.
• Coordinate with the vessel managers and other Maersk Line Limited personnel to provide adequate and timely technical support to MLL vessels.
• Maintain technical and configuration documentation of company-owned workstations and servers aboard owned or operated vessels.
• Administer and monitor the company antivirus program across all Maersk Line, Limited vessels, including the deployment of definition updates to workstations, servers, and email environments.
• Coordinate and execute the deployment of security patches and service packs for vessel workstations and servers, verifying successful installation and troubleshooting failed updates.
• Work occasionally outside standard business hours, including nights, weekends, and public holidays, depending on vessel schedules or emergencies.
• Occasional travel to vessels, shipyards, and repair facilities including international travel.
• Supports commitment to safety and other selected company standards and certifications
• Performs other position-related duties as specified by management
Position Specifications:
Education and Experience
• At least three years of experience supporting computer, network, and infrastructure environments.
• Associates degree or higher in an IT field strongly preferred, or equivalent experience required.
Technical Skills and Competencies Required
• Knowledge of enterprise infrastructure, including server, cloud, network, backup, and endpoint security technologies is required. Specific experience with Microsoft Azure Cloud, Azure Local, Microsoft failover clustering, Powershell, Cisco Meraki, Veeam, and CrowdStrike preferred.
• Experience installing, configuring, and troubleshooting workstations, servers, networks, and related hardware and software environments, including Windows 11 and Windows Server 2019/2022 is required. Previous experience in a Linux environment is a plus.
• Ability to analyze technical requirements and recommend effective solutions.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Strong analytical, problem-solving, and research skills.
• Strong customer service, communication, and collaboration skills.
• Self-motivated, detail-oriented, and able to work independently.
• Relevant technical certifications preferred.
• Must be a U.S. citizen eligible of obtaining a security clearance from the Defense Counterintelligence and Security Agency (DCSA). MLL is a drug-free work environment and requires employees to take random drug tests during their employment with the company.
• This position requires access to vessels and safety sensitive facilities and therefore requires a Transportation Worker Identification Credential (“TWIC”).
Travel Requirements: Medium
Physical Demands & Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While in the office, general office settings apply; typically, the employee may sit comfortably to perform the work, usually at a computer terminal - with short breaks or lunch periods. However, there may be some bending/stooping, reaching above shoulder level, walking; standing; carrying of items such as servers, printers or packages of up to 70 pounds. Should be able to hear & speak clearly using phone / headset to communicate with customers; be able to navigate, view & enter information on the computer. Must be able to pick up computers, and be able to crawl under desks to connect systems.
In addition to the physical demands and work environment of the office, employees must meet the following physical demands and work environment to successfully perform the essential functions of the job.
• Ability to safely climb ladders, gangways, and scaffolding, and to move through confined spaces, tanks, and machinery areas.
• Extended periods of walking, standing, bending, or working in awkward positions during inspections.
• Lifting or carrying equipment up to 70 lbs
• Adequate vision, hearing, and depth perception to perform inspections in varying light and noise conditions.
• Exposure to heat, cold, humidity, vibration, odors, and potential hazardous substances (with appropriate PPE).
• Working in operational areas with noise, moving machinery, and variable weather conditions, including during vessel operations.
• Presence in industrial repair settings with heavy equipment, welding, blasting, and other maintenance activities.
• Safety-critical role: Work in compliance with company HSE procedures and maritime safety regulations, with a strong focus on hazard identification and mitigation.
Company Benefits:
· Medical
· Dental
· Vision
· 401k + Company Match
· Employee Assistance Program
· Paid Time Off
· Flexible Work Schedules (when possible)
· And more!
Pay Range:
$60,000 - $75,000*
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
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Maersk is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, gender expression, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by calling 757.963.8800 or emailing humanresources@mllnet.com.