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New York, New York, United States
Onsite
Who We Are:
Veterinary Eye Centers are New York City’s first practice group devoted exclusively to animal eye care. Under Dr. LoPinto’s expert guidance, our flagship Hell’s Kitchen clinic blends advanced diagnostics, microsurgical precision, and a sharp focus on client communication to deliver truly exceptional outcomes. At VEC, we keep a close eye on what matters most: compassionate care, medical excellence, and a truly supportive work culture. With a growing reputation and vision for continued leadership in veterinary ophthalmology, we’re proud to offer a uniquely specialized practice where every detail is in full view.
We’re looking for a dynamic Practice Manager who thrives in a high-performing, high-touch environment and is energized by the opportunity to lead at one of the most distinctive specialty practices in the city. As Practice Manager at Veterinary Eye Center, you’ll take the helm of daily operations alongside Dr. Alex LoPinto, driving both clinical excellence and business success. This is your chance to play a key role in shaping the future of veterinary ophthalmology while mentoring a collaborative, tight-knit team that cares deeply about their patients and each other. From guiding workflows to elevating client service, you’ll be the force behind the scenes that keeps our clinic operating at peak performance.
We’re seeking someone who leads with integrity, thinks strategically, and is ready to build on the incredible foundation we've already laid. If you’re passionate about specialty medicine and want to make a real impact in a place that’s anything but ordinary, we’d love to meet you.
What You’ll Do
Operational Leadership
• Partner with the Medical Director to align clinical goals with hospital operations, ensuring a high standard of patient care and service excellence
• Oversee the hospital’s day-to-day operations, ensuring a smooth and efficient workflow across all departments
• Implement policies, procedures, and protocols in partnership with the Medical Director to support patient care, safety, and team performance
• Ensure compliance with all applicable local, state, and federal regulations
Team Management & Development
• Collaborate with the Medical Director to lead, mentor, and support a diverse team of technicians, assistants, and administrative staff
• Foster a positive, collaborative workplace that encourages continuous learning and professional development
• Oversee recruitment, onboarding, training, performance evaluations, and staff engagement strategies to promote long-term retention
Finance
• Oversee daily financial close and manage all cash handling, including bank deposits, petty cash, and the hospital change box
• Reconcile credit card expenses and submit through Concur; manage internal invoices and staff discounts (DVM pets, Vet Fund)
• Monitor KPIs and financial metrics; review performance regularly with the team and Nightingale leadership
• Review monthly P&Ls and help track goals and hospital progress
• Monitor and follow up on accounts receivable to ensure timely resolution
Patient Care & Client Services
• Support the delivery of high-quality patient care by maintaining operational systems that enhance clinical outcomes and client satisfaction
• Oversee client service standards, including communication, follow-up, and overall experience
• Address escalated client concerns with empathy and professionalism
• Maintain strong referral relationships by ensuring smooth communication and mutual support with partner hospitals and DVMs
Strategic Planning & Growth
• Support the Medical Director in planning and carrying out goals to help the hospital grow and succeed over time
• Stay current with trends in veterinary ophthalmology and healthcare operations; integrate best practices into daily workflows
• Represent the hospital with vendors, referring partners, and the broader veterinary community to support reputation and visibility
Qualifications
What Makes This Role Unique
This is a full-time, in-practice role based at our Hell’s Kitchen location. The schedule is Monday through Friday. This position is not remote; onsite presence and engagement are essential to the success of the role. Our practice does not take appointments after 5:30pm, we aren’t open on weekends, and we don’t have in-patient procedures - no late-night and no weekend shifts.
What We Offer:
Continuing Education:
We know great leaders never stop learning. As a Practice Manager, you’ll be eligible to receive unlimited CE reimbursement for management courses, leadership conferences, veterinary business seminars, and more. Want to grow as a people leader, business strategist, or industry expert? We’ve got your back. You'll also have support for travel and the flexibility to attend CE events that align with your goals, allotting up to $1,000 per year for related travel expenses. When you grow, your team thrives, and we’re all in on both.
We provide equal opportunities for everyone who applies to and works for Veterinary Eye Center, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You.