Vice President, Client Partnership

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Vice President, Client Partnership based in the United States.

Join an innovative, AI-driven design and technology environment where strategic client partnerships, creative excellence, and business performance come together.
As Vice President, Client Partnership, you will provide senior-level leadership across a portfolio of major client accounts, strengthening relationships while driving sustainable growth and profitability.
You will serve as a trusted strategic advisor to executive stakeholders, helping clients translate business challenges into impactful digital experiences and transformative technology solutions.
Leading multidisciplinary teams of more than 20 professionals, you will foster collaboration, accountability, and excellence across complex, high-value engagements.
You will oversee account strategy, financial performance, resource planning, and service delivery while identifying opportunities to expand existing partnerships.
You will also play a pivotal role in new business development, leading strategic pitches, negotiating contracts, and securing long-term client relationships.
This is an opportunity to shape enterprise-level partnerships, champion exceptional creative work, and contribute to the growth of a global design and technology business.

Accountabilities:

Lead strategic client partnerships: Serve as the senior relationship owner for a portfolio of major accounts, building trusted relationships with executive stakeholders and aligning engagement strategies with client business objectives.
Drive account growth: Identify opportunities to expand existing partnerships, develop new service offerings, and strengthen long-term client relationships through proactive engagement and strategic planning.
Manage portfolio financial performance: Oversee account profitability, revenue growth, and financial health while maintaining a balance between client satisfaction, delivery quality, and commercial objectives.
Lead complex engagements: Provide strategic and operational oversight for large-scale client programs, ensuring projects are delivered efficiently, within budget, and according to agreed objectives.
Develop engagement strategies: Collaborate with department heads, discipline leads, and project teams to establish strategic priorities, define targets, and execute plans that deliver measurable business outcomes.
Build and mentor high-performing teams: Lead and develop multidisciplinary teams of 20 or more professionals, fostering accountability, collaboration, professional growth, and a culture of curiosity and creative excellence.
Strengthen executive relationships: Expand relationships with key client decision-makers, maintain engagement beyond individual projects, and identify opportunities for deeper, long-term partnerships.
Identify emerging client needs: Anticipate challenges and opportunities that clients may not yet recognize, translating business objectives and future needs into relevant digital, creative, and technology solutions.
Ensure exceptional client service: Manage expectations, maintain strong communication, solicit client feedback, and implement improvements that strengthen satisfaction and the quality of delivered work.
Oversee resource planning and delivery: Work with engagement teams to forecast workloads, plan staffing effectively, prioritize deliverables, and ensure projects are appropriately resourced and executed.
Lead new business development: Direct strategic pitch development from initial request for proposal (RFP) through presentation, negotiation, and account acquisition.
Manage commercial negotiations: Partner with relevant internal leaders to develop and negotiate statements of work, master service agreements, and other contractual arrangements while protecting business objectives and delivery commitments.
Champion creative and technological innovation: Promote exceptional digital experiences and encourage the integration of design, technology, and AI-driven approaches to address complex client challenges.
Requirements:
Extensive professional experience: At least 10 years of experience in client partnership, account leadership, or strategic business management within a digital agency, consultancy, or technology services organization.
Large-account management: Demonstrated success managing client portfolios worth $5 million or more, with responsibility for financial performance, delivery quality, operational efficiency, and client satisfaction.
Executive relationship management: Proven ability to build trusted relationships with senior client executives, influence decision-makers, and develop long-term strategic partnerships.
Team leadership: Experience leading large, cross-functional teams of 20 or more professionals, with a strong ability to delegate effectively, mentor talent, and create a culture of accountability.
Strategic account growth: A track record of developing account strategies, expanding client relationships, identifying new opportunities, and achieving commercial growth objectives.
Financial and operational expertise: Strong understanding of portfolio profitability, revenue forecasting, resource planning, budget management, and the development and negotiation of statements of work.
New business development: Experience leading complex sales opportunities, developing persuasive pitches and RFP responses, winning new accounts, and negotiating master service agreements and commercial contracts.
Client-centric problem-solving: Ability to anticipate client needs, understand business challenges, and develop solutions that align creative, digital, and technology capabilities with strategic priorities.
Cross-functional collaboration: Demonstrated ability to work effectively with department heads, creative teams, technical specialists, project leaders, and executive stakeholders.
Communication and presentation skills: Excellent written, verbal, and presentation abilities, including the capacity to develop compelling strategic documents and communicate complex ideas to senior audiences.
Leadership mindset: A collaborative, growth-oriented approach with a genuine interest in mentoring colleagues, encouraging diverse perspectives, and learning from talented teams.
Digital and technology expertise: Strong interest in digital experiences, creative innovation, emerging technologies, and the role of AI in transforming products, services, and customer experiences.
Work arrangement: Ability to work within a hybrid arrangement based in New York City, United States.
Benefits:
Competitive annual salary: $200,000–$235,000 USD, with the final offer determined by experience, qualifications, specialization, internal equity, budget, and local market conditions.
Strategic leadership opportunity: Lead high-value client partnerships and influence business growth, portfolio performance, and enterprise-level engagement strategies.
Collaborative work environment: Work alongside multidisciplinary teams spanning design, technology, strategy, and creative disciplines.
Innovation-focused culture: Opportunities to contribute to AI-driven initiatives, digital transformation projects, and innovative customer experiences.
Professional development: Opportunities to mentor talented professionals, strengthen executive leadership capabilities, and expand expertise across digital and technology services.
Hybrid flexibility: Hybrid work arrangement based in New York City.
Inclusive workplace: A commitment to diversity, equal opportunity, and an accessible recruitment process, with reasonable accommodations available when needed.