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Greater London, England, United Kingdom
Onsite
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.
As one of the largest financial groups globally with a vison to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards. Behaving with integrity and responsibility, underpinned by a desire to build a culture which is fair, transparent, and honest, drives everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
Please visit our website for more information - mufgemea.com.
MAIN PURPOSE OF THE ROLE
Responsible for defining and governing the enterprise Configuration Management Database (CMDB) strategy, architecture, and data governance framework across the organisation.
The role will lead the design and continuous improvement of the ServiceNow CMDB, Common Service Data Model (CSDM), Asset Management, Integrations, and technology data governance capabilities. The individual will ensure that configuration, application, infrastructure, cloud, service, and asset data remains accurate, trusted, auditable and aligned to business and regulatory requirements.
The role acts as the strategic authority for ServiceNow metadata, configuration management standards, service modelling and data quality across the enterprise technology estate.
The role requires understanding and implementing solutions that satisfy financial regulations such as DORA, PRA and Operational Resilience requirements.
KEY RESPONSIBILITIES
CMDB Strategy
· Define and maintain the Regional & EMEA CMDB strategy, roadmap and operating model
· Define and maintain the EMEA CMDB strategy, roadmap and operating model
· Lead the design and implementation of scalable CMDB data models aligned to ServiceNow best practices and CSDM.
· Establish architectural standards (such as TBM and BIAN) for business services, applications, infrastructure, cloud platforms and business service mapping.
· Ensure configuration management capabilities support End of Life, Operational Resilience, Financial Reporting, Regulatory Compliance and Risk Management objectives.
· Drive adoption of service-centric architecture through service modelling and dependency mapping.
Data Architecture
Data Governance & Quality
· Define governance frameworks, policies and controls for configuration and technology data.
· Establish governance for application portfolio metadata.
· Drive ownership of technology services throughout their lifecycle.
· Support enterprise application rationalisation initiatives.
· Establish measurable data quality standards, KPIs, KRIs and remediation processes.
· Lead CMDB health initiatives covering completeness, correctness, compliance and relationship integrity.
· Chair governance forums focused on inventory data ownership and accountability within ServiceNow.
· Ensure appropriate ownership is established across services, applications, assets and infrastructure records.
ServiceNow Leadership
· Provide architectural leadership for ServiceNow CMDB, Discovery, Service Mapping, IT Asset Management and associated platform capabilities.
· Define integration standards across Discovery sources including cloud platforms, monitoring tools, asset repositories and infrastructure management systems.
· Oversee CMDB onboarding and integration of new technologies, applications and cloud services.
· Ensure platform capabilities are aligned with future business and technology strategy.
Stakeholder Management
· Partner with Business, Architecture, Asset Management, Infrastructure, Cloud, Cyber and Risk teams.
· Work closely with senior technology leadership to deliver strategic technology data initiatives.
· Provide expert consultation on CMDB, CSDM, service modelling and technology governance practices.
· Influence enterprise-wide technology and data management decisions.
Risk, Controls & Compliance
· Ensure CMDB controls support audit, regulatory and operational resilience obligations.
· Lead remediation activities associated with audit findings and technology control weaknesses.
· Maintain governance processes supporting data lineage, ownership and accountability.
· Ensure all technology inventories maintain an appropriate level of traceability and governance.
Reporting & Analytics
· Develop executive-level reporting and dashboards supporting service health, data quality and configuration governance.
· Deliver insights on technology estate complexity, risk exposure, lifecycle management and service dependencies.
· Support management reporting for operational resilience, technology risk and regulatory commitments.
WORK EXPERIENCE
· Significant experience leading Configuration Management, CMDB or ServiceNow Data Architecture functions within a large enterprise environment.
· Experience operating within a regulated industry such as Banking, Financial Services, Insurance or Telecommunications.
· Proven track record delivering large-scale CMDB transformation and CSDM adoption programmes.
· Experience implementing governance frameworks for enterprise technology data.
· Strong understanding of application, infrastructure, cloud and service architecture domains.
· Experience managing complex stakeholder environments across globally distributed organisations.
· Demonstrable experience supporting internal and external audit requirements.
SKILLS AND EXPERIENCE
· Leadership experience of:
o Enterprise governance leadership
o Cross-functional transformation
o Executive stakeholder engagement
o Regulatory audit engagement
· ServiceNow - Expert knowledge of:
o ServiceNow CMDB
o Discovery
o Service Mapping
o Common Service Data Model (CSDM)
o IT Asset Management (ITAM)
· Enterprise Architecture - Strong understanding of:
o Enterprise Architecture frameworks
o Configuration Management principles
o Data Architecture
o Service Taxonomy design (e.g. TBM and BIAN)
o Infrastructure and Cloud technologies
o Application Portfolio Management
· Data & Governance - strong background in:
o Data Governance
o Data Quality Management
o Metadata Management
o Data Lineage
o Data Ownership and Stewardship models
o Risk and Control frameworks
· Technical understanding of:
o Cloud platforms (Azure, AWS, GCP)
o Infrastructure platforms
o Network technologies
o API and integration architecture
o Reporting and analytics platforms
· Preferred certifications
o ServiceNow CSA
o ServiceNow CIS-CMDB
o ServiceNow CIS-Discovery
o TBM Executive Foundation
o ITIL
o TOGAF
PERSONAL REQUIREMENTS
· Exceptional communication and stakeholder management skills.
· Strong leadership presence with the ability to influence senior executives.
· Strategic thinker capable of translating business objectives into technical data solutions.
· Results-driven with a strong sense of ownership and accountability.
· Ability to challenge constructively and drive organisational change.
· Excellent analytical and problem-solving skills.
· Strong governance and risk management mindset.
· Highly organised with the ability to manage multiple strategic initiatives simultaneously.
· Ability to operate effectively within a complex, regulated environment.
· Passionate about data quality, operational excellence and continuous improvement.
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
