Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
Global Credit Operations plays a critical role in delivering Trade Finance solutions across Asia Pacific, supporting clients through a network of operations teams, fulfilment centers, and strategic service partners. As business volumes, regulatory expectations, and client demands continue to evolve, Operations is at the forefront of driving service excellence, risk management, and scalable growth.
The successful candidate will be accountable for the end-to-end delivery of trade operations, servicing and fulfilment for India, balancing exceptional client service, operational excellence, regulatory compliance and business growth support.
Additional exposure includes representing India in regional and global operational excellence forums, partnering with Corporate Banking and Treasury Services leaders, and shaping the Operational and client focus strategy to support business growth and service excellence.
Responsibilities:
- Oversee end-to-end centralized Trade Finance operations, Fulfilment, and Service delivery across India branches, ensuring a consistent and high-quality client experience.
- Enhance operational processes, fulfilment and servicing procedures, impart training, and facilitate standardization programs to improve quality, efficiency, and consistency.
- Align with regional strategy, execute operating models and capacity planning to support business growth, regulatory compliance, operational excellence, and scalable delivery
- Partner with senior leaders across operations, business, and risk to address client needs, enable new business initiatives, and advance strategic priorities
- Maintain a robust risk, control, and governance framework; act as the senior escalation point for significant operational, regulatory, client, and control matters; and ensure timely, sustainable remediation
- Drive organizational effectiveness through talent development, succession planning, workforce strategy, employee engagement, and leadership development
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
- Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
- Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
- Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
- Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
- People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
- Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
- Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
- Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
Desired Skills:
- This role requires a senior operations leader with deep Trade Finance expertise, strong risk discipline, and proven experience leading Pan India teams in a complex banking environment.
- More than 20 years of banking operations experience, including substantial leadership experience in Trade Finance Operations
- Experience in leading operations, Onboarding, Implementation, and Servicing of corporate clients and Financial Institutions
- Bachelor’s degree or equivalent professional experience
- Demonstrated success in leading large, geographically dispersed teams across multiple branches
- Strong stakeholder engagement skills, with the ability to partner across the front office, operations, technology, risk, and control functions to deliver seamless client service
- Excellent written, verbal, and presentation skills, with the ability to tailor messages to different audiences and present consolidated information clearly and concisely at all levels of management
- Strong understanding of operational risk management, audit, regulatory compliance, and control frameworks
- Proven ability to manage workforce planning, organizational capacity, reporting, and forecasting
- Experience leading transformation initiatives that optimize processing, service models, client experience
