Vice President IT Operations

Position Summary

Verra Mobility is seeking a strategic and hands-on VP of IT Operations to lead the enterprise infrastructure, end-user computing, systems, database, and service desk functions that keep the business running. This leader is accountable for the reliability, performance, scalability, and cost-effectiveness of Verra Mobility's global IT operations. The VP will build and lead high-performing teams, mature operational processes, and ensure IT services consistently meet the needs of a fast-growing, technology-driven organization.

Key Responsibilities

Infrastructure & Systems

• Own the strategy, design, and operation of enterprise infrastructure including data centers, cloud environments, networks, servers, storage, and virtualization.
• Ensure high availability, capacity planning, disaster recovery, and business continuity for all core systems.
• Drive cloud adoption, migration, and optimization initiatives to improve scalability and manage cost.
• Establish and maintain infrastructure standards, monitoring, and automation to reduce manual effort and downtime.

Database Operations

• Oversee database administration, performance tuning, backup/recovery, and lifecycle management across platforms.
• Ensure database availability, integrity, and scalability to support enterprise applications and analytics needs.
• Partner with application and data teams to align database architecture with business requirements.

End-User Computing (Hardware & Software)

• Manage the full lifecycle of user hardware and software, including procurement, provisioning, deployment, patching, and asset management.
• Standardize end-user technology and software licensing to improve consistency, compliance, and cost control.
• Deliver a modern, productive, and reliable technology experience for all employees.

Service Desk & IT Support

• Lead the IT service desk and support operations, ensuring timely, high-quality resolution of incidents and requests.
• Define and manage SLAs, KPIs, and continuous improvement for support performance and user satisfaction.
• Implement ITSM best practices (incident, problem, change, and request management) and appropriate tooling.

Leadership & Strategy

• Build, mentor, and lead a high-performing IT operations organization, including managers and technical staff.
• Develop and manage the IT operations budget, vendor relationships, and contracts to optimize value and spend.
• Establish operational metrics and reporting to communicate performance, risk, and progress to executive leadership.
• Partner cross-functionally with application, security, privacy, and business teams to support enterprise initiatives.
• Drive process maturity, automation, and continuous improvement across all IT operations functions.

Qualifications

Required

• 12+ years of progressive IT experience, with 5+ years in senior IT operations leadership.
• Proven track record leading enterprise infrastructure, systems, database, end-user computing, and service desk functions.
• Deep expertise in cloud (AWS, Azure, and/or GCP), networking, virtualization, and enterprise systems.
• Strong experience with ITSM frameworks (e.g., ITIL) and IT operations tooling.
• Demonstrated ability to build teams, manage budgets, and lead vendor relationships at scale.
• Excellent communication skills with the ability to influence at the executive level.
• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).

Preferred

• Experience in a high-growth, multi-site, or global organization.
• Master's degree or MBA.
• Relevant certifications (ITIL, PMP, cloud architect certifications, etc.).
• Experience supporting a technology- or transportation-focused business.

Key Competencies

• Operational excellence and reliability mindset
• Strategic planning paired with execution
• Financial and vendor management acumen
• Team leadership and talent development
• Cross-functional collaboration and communication