FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!
The Opportunity
As Vice President of Technology Operations, you'll serve as the operating backbone that connects product strategy, architectural direction, and engineering execution to customer value and business outcomes. This is a high-visibility, high-impact role for a leader who thrives in complexity, earns trust across organizational boundaries, and knows how to drive alignment without creating bureaucracy. You'll work at the intersection of product, engineering, and architecture, building and running the systems, processes, and cadences that enable these deeply connected functions to operate at their best. FICO's platform is at an important inflection point — we are investing in architecture and platform capabilities that will power the next decade of customer outcomes, and this role exists because we believe the right operational leader can meaningfully accelerate how fast and how confidently we ship, adopt, and scale. This is a role for someone who wants to build, not just manage, who sees operational infrastructure as a product, and who measures their own success by the speed and confidence of the teams around them.
What You'll Contribute
Operational Strategy & Execution
Set the strategy and execution model for Technology Operations, driving adoption of standards and operating practices across product and engineering functions.
Establish and maintain the operating rhythm, cadence, and governance that keeps product, engineering, cloud engineering, and architecture aligned and moving.
Represent operational risk and delivery confidence to senior leadership, ensuring strategic priorities are translated into disciplined, measurable execution.
Product & Engineering Operations
Lead end-to-end product lifecycle management including NPI, EOL, and PDLC governance across the technology organization.
Drive engineering capacity planning, resource management, delivery risk visibility, and cross-team dependency resolution.
Oversee roadmap intake, confidence reporting, and trade-off decision support to enable informed executive decision-making.
Release & Architecture Governance
Own Release Management by defining release content and business value and governing whether a release is fit and approved for General Availability.
Maintain architecture governance, decision records, and technical risk assessment across major platform initiatives.
Partner with Security and Compliance teams to ensure release governance and architecture decisions reflect FICO's regulatory and risk obligations.
Customer & Strategic Initiatives
Lead operationalization of strategic initiatives from General Availability through scaled customer adoption.
Drive customer migration planning, sequencing, and value realization for the most strategic accounts.
Oversee process and workflow optimization across technology teams to accelerate delivery and improve outcomes.
Insights & Decision Support
Build and maintain insights, dashboards, and executive decision-support narratives that drive accountability and action in partnership with the Software Insights team.
Manage the product execution environment across Aha, Jira, GitHub, and the Product Database, ensuring standards, governance, and data integrity.
Define and track metrics that enable speed and confidence across all operational functions.
Team Leadership & Development
Recruit, develop, and retain a high-performing team of technical operations leaders and specialists with clear career paths and accountability.
Build a culture of psychological safety, continuous improvement, and operational excellence across all functions.
Partner closely with leaders across Product, Engineering, Architecture, and Global PMO to ensure seamless cross-functional collaboration.
What We're Seeking
Operational Leadership Excellence
Extensive senior leadership experience in product or engineering operations, product management, or a related function within a software or SaaS organization.
Proven track record of building operational functions from the ground up and driving cross-functional alignment in complex, matrixed environments.
Technical & Product Acumen
Deep understanding of the software development lifecycle with ability to use tooling and data to drive visibility and accountability.
Proficiency with product and engineering platforms such as Aha, Jira, and GitHub, with experience maintaining governance and data integrity.
Strategic Execution
Demonstrated ability to translate strategic priorities into disciplined, measurable execution across large-scale engineering and product organizations.
Proven success driving roadmap confidence, release quality, and customer adoption outcomes through systematic operational improvements.
Cross-Functional Influence
Exceptional ability to operate in matrixed structures where influence is earned through partnership rather than authority.
Strong track record of building productive working relationships across product, engineering, architecture, and business functions.
Communication & Stakeholder Management
Clear and confident communicator who operates fluidly with executives and practitioners alike.
Proven ability to craft compelling executive narratives that drive accountability and action across senior leadership teams.
People-First Leadership
Deeply invested in team development with a proven ability to build cultures of accountability, psychological safety, and continuous growth.
Experience defining clear career paths and developing the next generation of operational and technical leaders.
Innovation & Industry Knowledge
Familiarity with AI-assisted development practices and developer productivity tooling as a means to accelerate engineering velocity.
Experience in regulated industries, particularly financial services, with understanding of compliance and risk obligations.
Our Offer to You
An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
The targeted base pay range for this role is: $196,000 to $308,000 with this range reflecting differences in candidate knowledge, skills and experience.
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Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.
FICO makes a real difference in the way businesses operate worldwide:
• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.
Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!
Learn more about how you can fulfil your potential at www.fico.com/Careers
FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.
Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy