Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
You will join a well-established, friendly and supportive team that will ensure you will have every opportunity for success with the bank. You will receive mentorship, guidance and the prospect of a fulfilling career with us.
As a Regional Dedicated Service Director (RDSD) you will be the main point of contact for Bank of America’s regional customers. The primary functions of this role are to provide client support with regional coordination of client requests, relationship management, incident management and market/product inquiries across the region. This role will be supporting top tier regional clients, which will require outstanding customer service to enhance the overall relationship.
Responsibilities:
- Lead and coordinate with in-country Dedicated Services Director to deliver treasury and cash management solutions to assigned regional clients.
- Lead or participate in cross countries client request/service requirement, taking ownership and deliver the execution across the region. Attending conference calls after office hours may be required.
- Cross-selling the Bank’s products and services to general sales/referrals.
- Harness the Bank’s varied resources and work within internal partners to deliver exceptional and pro-active service to clients regionally.
- Driving efficiencies and managing risk across all areas of responsibility.
- Collaborate seamlessly with internal partners across Corporate Banking, Sales, Product, Operations, Service and Tech:
- Partner with clients and Sales teams for business meetings.
- Support Sales in identifying and developing additional business opportunities to deepen client relationships.
- Participate in RFP processes and pre-implementation activities to ensure seamless onboarding and solution delivery..
- Act as the key escalation point for regional clients, driving accountability and resolution of critical service matters.
- Deliver proactive, value-added servicing and advisory support to enhance the overall client experience.
- Lead service reviews and performance discussions with clients, leveraging insights and metrics to drive service excellence.
- Perform root cause analysis to identify, resolve, and prevent complex service issues in a timely manner.
- Ensure full compliance of all applicable laws, regulations, credit, KYC/AML policies and exercise appropriate delegated authority.
- Support strategic business initiatives, change programs, and regional projects as directed by the Head of Client Services.
- Undertake additional responsibilities as required to support business priorities and organizational objectives.
Skills:
- Bachelor’s degree preferably in Finance or Business Management.
- At least 10 years of relevant working experience in area of Client Services in the bank with an emphasis in delivery of treasury and cash management solutions for corporate, financial institution and non-bank financial institution client.
- Strong communication, interpersonal, presentation, and negotiation skills, with the ability to effectively engage and influence internal and external stakeholders at all levels to drive alignment and achieve shared objectives.
- A track record gained through operational experience within the payment, trade, or treasury environment.
- Experience in working in Asia/Global environment with impeccable attention to detail and high focus on quality of work.
- Good knowledge of all bank systems, products and web-based electronic banking platforms.
- A good understanding of in-country banking system, account and liquidity structures, as well as payment delivery system.
- Fluent in English; Cantonese and Mandarin proficiency preferred.
- Good application software skills : Words, Excel, Powerpoint and other workplace tools.
- Results-driven self-starter with a passion for continuous improvement, leveraging ongoing learning and innovation to optimize performance and deliver across all areas of responsibility.
- Positive and professional team player with an energetic, open-minded, and collaborative mindset.
- Ability to manage multiple priorities while delivering results under tight deadlines and complex challenges.
