At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
As Vice President, Sales Executive – Public Sector at TTEC Digital, working remotely, you’ll help create and deliver exceptional customer experiences while contributing to an award-winning employment experience and company culture. TTEC Digital helps leading organizations reinvent their businesses through customer engagement and digital transformation.
What You’ll Be Doing
Reporting to the Vice President, Sales – Public Sector, you will leverage your deep understanding of government priorities, procurement processes, technology needs, and buying cycles to identify, qualify, and close new business opportunities across an assigned public sector market. Your focus will be either Federal agencies or State & Local governments and agencies.
You will sell TTEC Digital’s portfolio of digital transformation, professional services, and systems integration solutions that improve customer and citizen experience. The portfolio includes solutions and capabilities across AWS, Google, Microsoft, Genesys, NICE, Cisco, Salesforce, ServiceNow, and other leading technology partners.
During a Typical Week, You’ll
- Develop and execute a strategic growth plan to penetrate targeted Federal agencies or State & Local governments and agencies.
- Leverage established relationships and networks within your assigned market to identify, qualify, and advance new business opportunities.
- Maintain a strong understanding of agency missions, priorities, technology requirements, procurement cycles, budget planning, and decision-making processes.
- Generate new opportunities through proactive outreach, executive networking, partner engagement, and proposal development.
- Build and maintain trusted relationships with key decision-makers, influencers, procurement leaders, and technology stakeholders.
- Lead the development of compelling proposals and executive presentations that clearly communicate TTEC Digital’s value proposition.
- Own opportunities throughout the sales lifecycle, from initial qualification through negotiation and close.
- Achieve or exceed assigned sales targets, pipeline expectations, and revenue goals.
- Apply knowledge of applicable government contracting vehicles, regulations, and compliance requirements to support successful pursuit and contract execution.
- Provide market intelligence to sales, marketing, solution engineering, and delivery leadership regarding agency needs, emerging trends, competitive threats, and new growth opportunities.
- Help shape TTEC Digital’s capabilities and offerings to strengthen their relevance and competitiveness within the assigned public sector market.
- Collaborate across sales, alliances, solution engineering, legal, contracting, and delivery teams to ensure coordinated pursuit strategies and seamless execution.
What You Bring to the Role
- 10+ years of business development or enterprise sales experience in the public sector, with a successful track record selling into either the Federal market or State & Local government.
- Established relationships and a credible network within the assigned government market.
- Experience selling PaaS, SaaS, professional services, systems integration, or contact center and customer experience solutions.
- Deep knowledge of the contracting vehicles, procurement practices, regulations, and compliance requirements relevant to the assigned market.
- Strong understanding of digital transformation technologies, including cloud, data, AI, automation, and customer experience platforms.
- Demonstrated success developing go-to-market strategies, territory plans, and complete growth plans.
- A consistent record of meeting or exceeding targets and closing complex, multi-year, multimillion-dollar opportunities.
- Ability to develop and deliver effective proposals and presentations to executive and government decision-makers.
- Bachelor’s degree required; master’s degree preferred.
The anticipated starting salary range for individuals expressing interest in this position is $150,000 - $175,000. This position also is eligible to participate in a sales incentive plan.
TTEC Digital and our 1,500+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 45,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
