Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Objective
We are looking for a dedicated and experienced professional to join our Wealth Management Operations (WMO) team. In this role, you will support customer account opening and onboarding, supervise daily operations in client onboarding and static data maintenance, and lead various change initiatives and projects to enhance operational efficiency and controls.
Job Responsibilities
- Support customer account opening and onboarding under Hong Kong Wealth Management Operations (WMO) to ensure relevant processing and reporting are completed within pre-defined cutoff times, with timely escalation for irregular cases.
- Supervise daily operations in client onboarding and static data maintenance, handle exceptional or contingency situations, and provide guidance on complex, non-standard exception-based processing.
- Understand current operation flows and utilize strong interpersonal skills to work with various key stakeholders and partners, influencing and leading wealth management business-related initiatives.
- Maintain a strong awareness of operational risks and controls backed by solid market operation knowledge.
- Support regional processing and related service level agreement discussions, shaping an effective and efficient operating model.
- Lead and implement change initiatives and projects regarding systems and processing procedures, considering operational flows, markets, upcoming regulations, and control requirements.
- Liaise with business partners on user requirements, participate in and monitor UAT status to meet project timelines, and drive project progress updates and presentations.
- Collaborate with senior business stakeholders to review Wealth Management Operations service concerns, systems, and service levels.
- Apply strong analytical views to review operation flows and incidents with detailed root cause analysis and a logical mindset to deliver end-to-end processes.
- Review and update Standard Operating Procedures (SOPs) regularly to ensure compliance with internal and external guidelines and regulations.
- Manage the client account opening (SDA) team to support client onboarding in document review, client static data update, and maintenance.
- Provide account servicing support, including holdmail and return mail handling, Professional Investor (PI) renewal, and other related servicing and reporting.
- Handle regulatory reports such as SFC, GSIB, HKMA annual returns, FATCA, and CRS.
- Strengthen the risk and control mindset within the team and promote a risk-awareness culture.
- Handle internal and external audits, including SFC and HKMA inspections.
- Manage the team to meet Management (MTK) targets.
- Drive people management and development to optimize operational efficiency and resource planning.
- Work with business partners on new business, product, and service implementations.
- Coordinate with internal and external auditors and risk managers for annual audits and risk assessment reviews.
Job Requirements
- Solid experience in wealth management operations, client onboarding, account opening, and static data maintenance within the banking or financial services industry.
- Strong understanding of market practices, regulations, custodian operations, and regulatory reporting requirements (e.g., SFC, HKMA, FATCA, CRS).
- Excellent interpersonal, influencing, and stakeholder management skills with the ability to lead business-related initiatives.
- Strong analytical and problem-solving mindset with proven experience in end-to-end process reviews and root cause analysis.
- Demonstrated leadership capabilities with experience in people management, team development, and audit handling.
- Ability to manage day-to-day operations (BAU) alongside process improvements and change initiatives.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
Location:
Two Harbour Square
Job:
Operations
Schedule:
Regular
Employee Status:
Full time
