Vicolo Restaurant General Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Currently undergoing the most significant transformation in its nearly four-decade history, Signia Hilton Naples Grande Beach Resort is being reimagined through a comprehensive resort-wide renovation set to redefine the guest experience. Updates will introduce redesigned guest rooms and suites, vibrant culinary offerings, destination-inspired experiences, premium wellness amenities, dynamic social and gathering spaces that encourage guest connection, along with Signia Hilton's warm, anticipatory service.


Naples Grande Beach Resort is Set among lush mangrove forests on Florida’s Paradise Coast; Naples Grande Beach Resort is a 474-room retreat offering direct access to three miles of white sand beach. The iconic resort is currently undergoing a transformative, property-wide revitalization that will debut in early 2027, ushering in a new era of modern coastal luxury. The comprehensive reimagination will refresh guest accommodations, dining venues, public spaces and select meetings and event offerings while honoring the timeless beauty and the natural surroundings of Naples. The resort features more than 88,000 square feet of indoor and outdoor meeting and event space, multiple dining outlets and a full-service spa, making it a premier destination for leisure travelers, groups and special events.


Whether you are just starting your career or looking to advance in the hospitality industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide attractive benefits and comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today.

What you will have an opportunity to do:

The Restaurant General Manager is responsible for the overall leadership, management, and success of Vicolo, ensuring exceptional guest experiences, financial performance, team engagement, and operational excellence. This position oversees all front-of-house restaurant operations while partnering closely with the culinary team to deliver a distinctive dining experience that reflects the restaurant's concept, quality standards, and brand expectations.

The General Manager serves as the face of the restaurant, fostering a culture of hospitality, accountability, and continuous improvement while driving revenue growth and profitability.

Essential Responsibilities

Leadership & Team Development

· Lead, coach, and develop all front-of-house restaurant managers, supervisors, and team members.

· Create a culture centered on genuine hospitality, teamwork, and operational excellence.

· Conduct regular training, performance evaluations, and development discussions.

· Ensure compliance with all company policies, labor standards, and workplace safety requirements.

· Promote employee engagement, retention, and recognition initiatives.

Guest Experience

· Maintain the highest standards of service and hospitality.

· Actively engage with guests to build relationships and ensure satisfaction.

· Resolve guest concerns promptly and professionally.

· Monitor service execution to ensure consistency in food, beverage, and service delivery.

· Collaborate with the culinary team to continually enhance the guest experience.

Financial Management

· Achieve revenue, profitability, and expense control goals.

· Develop and manage labor schedules to maximize productivity while maintaining service standards.

· Monitor daily sales, labor costs, and operating expenses.

· Analyze financial performance and implement strategies to improve results.

· Participate in annual budgeting and forecasting processes.

· Drive beverage, wine, and specialty menu sales through training and promotions.

Operations Management

· Oversee all daily restaurant operations including dining room, bar, private dining, and special events.

· Ensure compliance with health, sanitation, and food safety regulations.

· Maintain cleanliness, organization, and presentation standards throughout the restaurant.

· Implement and uphold all operating procedures and service standards.

· Manage restaurant opening and closing procedures and operational readiness.

· Partner with culinary leadership to ensure seamless coordination between front and back of house operations.

Marketing & Business Development

· Support restaurant marketing initiatives and promotional campaigns.

· Develop strategies to increase covers, average check, and guest frequency.

· Build relationships with local businesses, community organizations, and resort guests.

· Assist in planning and executing special dining events, wine dinners, and seasonal programming.

Inventory & Beverage Management

· Oversee beverage inventory, ordering, and cost controls.

· Ensure proper handling, storage, and rotation of all products.

· Monitor beverage and operating supply costs.

· Support menu engineering and beverage program enhancements.

Hilton Systems & Technology

· Utilize Hilton-approved systems and technology platforms to manage restaurant operations and performance.

· Monitor financial and operational reporting through applicable Hilton systems.

· Ensure proper use of POS systems, inventory management tools, labor management platforms, and reservation systems.

· Train team members on operational technology and ensure compliance with company standards.

· Leverage guest feedback platforms and reporting tools to identify opportunities for service improvement.

What are we looking for?

Education & Experience

· Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.

· Minimum 5 years of progressive restaurant management experience.

· Luxury hotel, resort, or upscale dining experience strongly preferred.

· Proven success leading high-volume food and beverage operations.

Knowledge & Skills

· Strong leadership and team development abilities.

· Comprehensive knowledge of restaurant operations, service standards, and beverage management.

· Excellent financial acumen with experience managing budgets and P&L performance.

· Strong communication, interpersonal, and problem-solving skills.

· Ability to analyze operational data and implement improvement strategies.

· Knowledge of food safety, sanitation, and responsible alcohol service standards.

· Proficiency in POS systems, Microsoft Office, and hospitality technology platforms.

Physical Requirements

· Ability to stand and walk for extended periods.

· Ability to lift up to 25 pounds occasionally.

· Ability to work evenings, weekends, holidays, and flexible schedules as business demands require.

Success Factors

· Consistently delivers exceptional guest satisfaction.

· Achieves revenue and profitability goals.

· Maintains strong employee engagement and retention.

· Upholds restaurant brand standards and operational excellence.

· Builds a culture of accountability, hospitality, and continuous improvement.

Vicolo Restaurant General Managers are expected to lead by example, inspire their teams, and create memorable dining experiences that drive guest loyalty and business success.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.