Videoconferencing Engineer L2 (m/f/d)

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Role Summary

The Videoconferencing Engineer is responsible for designing, implementing, and supporting videoconferencing solutions using Cisco and Microsoft Teams platforms. This role ensures seamless collaboration experiences, high availability, and secure operation of video and unified communications systems across the enterprise.

Key Roles & Responsibilities

• Design, deploy, and maintain Cisco and Microsoft Teams videoconferencing solutions.
• Troubleshoot and resolve technical issues related to video endpoints, conferencing bridges, and integrations.
• Manage user provisioning, permissions, and policies for video platforms.
• Monitor system performance, conduct regular health checks, and optimize for reliability and quality.
• Collaborate with internal teams and vendors for escalations, upgrades, and new feature rollouts.
• Provide user training and create documentation for best practices.
• Ensure compliance with security and data protection standards.
• Participate in incident response and root cause analysis for service-impacting events.
• Ability to attend clients Munich site / lab to test new devices, firmware etc.

Knowledge Skills & Attributes

• In-depth knowledge of Cisco (Webex, TelePresence, UCCE) and Microsoft Teams video solutions.
• Familiarity with network protocols (SIP, H.323), SBCs, and cloud video interop.
• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder management abilities.
• Ability to work under pressure and adapt to changing environments

Academic Qualifications & Certifications

• Degree or diploma in IT, Networking, or related field.
• Microsoft Teams Administrator Associate or equivalent.
• Polycom Certified Videoconferencing Engineer (PCVE) is a plus.
• Microsoft Teams Rooms Technical Solutions 
• Cisco Certified Network Associate (CCNA) Collaboration or higher (preferred)

Required Experience

• 3+ years in videoconferencing engineering or unified communications support

Technical Expertise

• Experience with both Cisco and Microsoft Teams environments.
• Proven track record in large-scale deployments and troubleshooting.

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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