Summary Statement:
The VIP Host position markets the nightclub, restaurant, lounge and other services to guests while focusing on the development of a personal clientele list. The ideal candidate assists guests with special requests all while maintaining customer relationships and adhering to Resorts World Las Vegas Service Standards. All responsibilities are to be performed in accordance with all laws and regulations, as well as Resorts World Las Vegas policies, practices and procedures.
Primary Job Duties: – Includes but is not limited to:
- Deliver a daily/nightly guest list of a preferred clientele on specified days. Book weekly industry groups on specified days. Follow and execute weekly host schedule and visitation rosters day/night.
- Interact, entertain and provide guests with information in a professional, cordial and exemplary manner while recognizing and cultivating regulars. Respond to all guest inquires and requests.
- Drive business through booking reservations, focus on and own casino marketing departments including table, slot, and international marketing.
- Execute weekly goals (guest list, table requirements, and marketing plan).
- Ensure guests are aware of events and supports the execution of them.
- Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising and performs model/presenter tasks. Pose for pictures as requested by management; appear in uniform or designated (logo) apparel for promotional/charitable activities at or away from venue.
- Assist in the development of promotional plans in order to increase business levels and sales.
- Maintain social platforms as indicated by management. Post events, communications and participate in marketing campaigns via social media.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Perform other job-related duties as requested.
Qualifications: – Includes but is not limited to:
- Employ with safe alcohol service, sanitation and safety protocol.
- Strong knowledge of spirits, wine, champagne, beer and mixed cocktails.
- Ability to work varied shifts, including nights, weekends and holidays.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
Preferred:
- Previous experience working in a day club or nightclub.
- Working knowledge of table reservations software.
- Previous experience working in a large, luxury resort setting.
Minimum Education and Experience:
- High school diploma or equivalent
- At least one year of previous experience as a VIP host and/or Promoter in a similar or related field.
- At least 21 years of age.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States
- Gaming registration
- Alcohol Awareness License
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work will be performed indoors and outdoors split between an office and day/nightclub. May require some travel
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality
- Prolonged sitting/standing
- Bending and reaching
- Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs
- Eye/hand coordination
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work will be performed indoors and outdoors split between an office and day/nightclub.
- May require some travel.
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
- Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
