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Miami, Florida, United States
Onsite
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Visa will accept applications for this role until at least 10-19-2026Job Description
Company Description
Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.
Visa Consulting & Analytics (VCA) is a global team of industry experts in strategy, marketing, operations, risk and fraud consulting, with decades of experience in the payments industry. Our VCA teams offers:
Visa Consulting & Analytics (VCA) is seeking a Director to serve as the subject matter expert for card portfolio optimization across the Latin America and Caribbean region. This role will lead the development, governance, and scaling of portfolio optimization capabilities by defining standards, shaping data- and AI-enabled solutions, enabling regional collaboration, and supporting adoption across markets.
The Director will work closely with regional and market teams, Visa cross-functional partners, and VCA leadership to connect Visa capabilities, VCA services, industry knowledge, and client needs into practical, scalable solutions. The role also includes responsibility for strategic initiative governance, change management, communications, training, and agile facilitation to ensure successful execution and adoption.
The successful candidate will bring strong experience in payments, card portfolio management, analytics, consulting, project management, and business transformation, with the ability to combine strategic leadership with hands-on execution in a lean team environment.
Key Responsibilities
Serve as a credit and debit card portfolio management consulting subject matter expert, advising clients and internal teams on portfolio growth, lifecycle management—including acquisition, activation, usage, cross-sell, loyalty, retention, and attrition management—performance improvement, and client impact opportunities.
Define and maintain portfolio optimization consulting standards, including methodologies, business rules, recommendation frameworks, delivery guidelines, diagnostic approaches, and reusable advisory assets.
Shape data-, analytics-, and AI-enabled advisory capabilities by defining, assessing, and approving business requirements, use cases, outputs, insights, and implementation considerations.
Build scalable consulting frameworks, playbooks, templates, and training materials to standardize card portfolio optimization delivery across markets.
Partner with regional and market teams to promote collaboration, share best practices, capture lessons learned, and scale proven approaches.
Support Visa and VCA strategic priorities by connecting VCA advisory services, Visa capabilities, industry expertise, and client needs into actionable recommendations.
Govern strategic consulting initiatives by managing priorities, tracking progress, identifying risks and dependencies, and maintaining clear documentation, action plans, and executive-ready status materials.
Drive change management and adoption efforts, including stakeholder engagement, communications, training, knowledge-sharing sessions, and practical use of AI tools and analytical capabilities.
Facilitate agile ways of working for AI squads or cross-functional workstreams, supporting routines, coordination, issue resolution, and progress tracking.
Lead, coach, and develop direct reports while remaining hands-on in execution, directly driving key consulting workstreams, deliverables, analysis, materials, and stakeholder coordination due to the lean team structure.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
15+ years of relevant experience in card portfolio management, consulting, analytics, strategy and business transformation.
Strong knowledge of banking operations, payment schemes, and card portfolio management, including products and services, business systems, processes, marketing initiatives, and performance levers.
Proven experience using financial and business performance indicators to assess portfolio health, measure impact, identify opportunities, and support data-driven recommendations.
Experience leading initiatives related to card portfolio optimization, project management, operational efficiency, and change management, preferably within payments, banking, financial services, or consulting.
Demonstrated ability to lead and develop teams, set priorities, manage performance, and influence effectively in a matrixed environment.
Bachelor’s degree required, preferably in a quantitative, analytical, or business-related field such as engineering, mathematics, statistics, economics, finance, science, or business administration; advanced degree preferred.
Required Skills:
Strong analytical and strategic problem-solving skills, with demonstrated intellectual rigor and ability to translate complex business challenges into practical recommendations.
High level of ownership and results orientation, with the ability to manage multiple priorities, operate independently, and deliver high-quality outcomes in a fast-paced environment.
Excellent stakeholder management and partnership-building skills, with the ability to influence senior leaders, market teams, clients, and cross-functional partners.
Strong communication, storytelling, and executive presentation skills, including the ability to simplify complex topics and tailor messages to different audiences.
Collaborative team player with the ability to work effectively across geographies, functions, and levels of seniority.
Strong technology and digital mindset, with curiosity and practical understanding of digital trends, AI applications, analytics tools, and emerging technologies.
Working knowledge of data visualization and business intelligence tools, such as Tableau, Power BI, or similar platforms.
Fluency in English required, along with professional proficiency in either Spanish or Portuguese.
Information for US Applicants
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.