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Manchester, New Hampshire, United States
Onsite
Come work at the best place to give and receive care!
Job Description:
Elliot VNA - Licensed Practical Nurse Clinical Quality Navigator
Who We Are:
The Elliot VNA provides 24/7 in-home support and services to patients in Manchester and the surrounding communities. We are committed to helping our patients navigate the challenges they face at home while recovering from surgery or coping with life-limiting illnesses or physical disabilities. The Elliot VNA care team provides individualized care across the continuum, bringing peace of mind to patients and their loved ones while providing professional healthcare services in the comfort of home.
About the Job:
The Licensed Practical Nurse (LPN) Clinical Quality Navigator supports agency quality outcomes through proactive telephonic outreach, patient triage, care coordination, and follow-up across the episode of care. This role helps identify clinical concerns early, promote patient satisfaction, support timely planned and unplanned clinical visits, and reduce avoidable readmissions while ensuring smooth coordination of services. The LPN Clinical Quality Navigator also supports clinical managers and scheduling staff by helping manage follow-up needs, priority workflows, and promote timely coordination of care across the agency.
What You’ll Do:
Employees are expected to work consistently to demonstrate the mission, vision, beliefs, core values and standards of behavior of the organization.
• Conduct timely post-discharge telephonic follow-up with patients to assess clinical status, reinforce discharge instructions, and identify potential risks or unmet needs.
• Promote patient satisfaction by addressing questions, concerns, and barriers to care in a professional, compassionate, and responsive manner.
• Assist in identifying trends or gaps impacting patient satisfaction and quality outcomes and communicate findings to leadership.
• Monitor and document all patient interactions accurately in the electronic medical record in accordance with agency policy and regulatory standards.
• Serve as a resource to patients and caregivers, ensuring continuity and clarity of care following discharge from home health services.
• Support agency initiatives related to Value-Based Purchasing (VBP) and QAPI, including patient experience, care coordination, and outcome improvement.
• Assist with quality audits as assigned
• Assess patient-reported symptoms and conditions via telephone and apply clinical judgment to triage needs appropriately.
• Coordinate with clinical managers to escalate concerns, initiate interventions, or adjust care plans based on patient status.
• Collaborate with scheduling staff to prioritize and facilitate timely planned and PRN visits based on patient acuity and needs.
• Support prevention of avoidable hospital readmissions through early identification of clinical
deterioration and promptly escalating concerns through established clinical and/or disease specific protocols and notification to the provider.
• Reinforce patient and caregiver education related to disease management, medications, and when to seek additional care
Who You Are:
Why You’ll Love Us:
Work Shift:
8am-4:30pm. (No weekend requirements)SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
